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"Slow and annoying check in process - not user friendly. They need to improve that because almost 10mins to check in through a slow online questionnaire platform isnt great. The hotel is a maze.. with a lack of signage. No kettle or even hairdryer which are basics! Good location."

"Room clean and tidy and the hotel could not be more convenient for a morning flight "

"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "

"The room was lovely , the staff helpful "

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert Dock is an easy 10–15 minute stroll. Bars and pubs are right on the doorstep. The room was spacious with generous wardrobe space, a compact kitchen unit with fridge, microwave and sink, plus a coffee machine and kettle — great to have even if you don't use it every day. The bathroom came stocked with Molton Brown toiletries, the bed was very comfortable, and the room was pleasantly quiet for a city-centre location. Molton Brown toiletries were a nice touch that reflects the hotel's attention to quality throughout. For everything you get — the space, the amenities, and the standard of service — it represents great value. I'd recommend it without hesitation and will absolutely be returning."

"This hotel is lovely the rooms, facilities and staff are superb "

"Fantastic stay, all staff were so friendly. Lovely room with a super comfy king size bed. Great choice at breakfast 👌 Will definitely stay again."

"The self-service check-in process far too longwinded. Had to input all contact details even though the booking was made through Hotels.com. The text informing me of our room number didn’t materialise. A receptionist had to sort this out which negated the self-service check-in process. The “deluxe” double room was basic. The shower was the worst that we’ve ever had at an hotel. At maximum, the temperature was tepid at best. The shower was the overhead type (no flexible hose option) over the bath. A rather dated shower curtain was utilised, rather than a decent glass screen. The hotel was very convenient and the staff were polite. This is a basic hotel at best."

"The guy with the short hair and contacts at reception was rude. Didnt want to help with bags and was overall very awkward. However the night shift guy ( European looking) was very generous and helpful. "