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"Noisy places, need remodel. Everywhere is old rusty."

"Understaffed. Nearly impossible to get room clean outside of their schedule. I feel bad for their staff. The owner needs to step up and hire more than 3 cleaners. "

"If you’re a Hilton member, suggest the breakfast for your stay. Definitely worth it! Love this place, everyone was so kind and wonderful. Although I visited in early April, it was quiet which was nice. The shuttle service is a bonus. It will take you to Grand Hirafu welcome center if your vibe is more happy-go-lucky. Hehehe. Thank you to the Hilton Niseko staff for the experience. Can’t wait to come back with more powder. "

"We loved our room which overlooked the river. The staff was incredibly welcoming and helpful, especially with overcoming the language barrier. It is really hard deciding on which ryokan to go to but if you're looking for a more intimate and traditional experience, this is a great option! They had a private onsen in our room, public baths seperated by gender, and four private baths as well. All of the facilities were beautiful and very clean!"

"This hotel is such a wonderful gem. Staff are super nice, rooms are very well-equipped, and the amenities are hands down the best. We booked a room with a private onsen which I highly highly recommend. It was so incredible after snowboarding all day and getting to relax in your own private onsen that has a view of the mountain. So beautiful. They have a locker room to store all your gear on the base floor that goes right out to the chairlift. So convenient. It's also in a great location, super close to restaurants and Ace Gondola. They gave us a bottle of champagne for our Anniversary which was so sweet. I guess other people say it seems old but I think it's super charming. I wouldn't stay anywhere else."

"Check out time is 11am, many hotel is 12pm. If u want leave luggage in reception and drive out the car still have to come back at 11am. "

"The hotel itself is not too bad with clean and reasonably sized rooms. Entry by car was hard to find and on my last day after checkout, staff was almost forcing me to take my car out of their carpark even though I have parked there for less then 24 hours and said if I left car any longer I will have to pay an hourly rate. Not great experience."

"Clean room and nice service "

"Spacious rooms, convenient location in Aeon shopping mall and opposite otaruchikko station. Great views."