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"Huge four star rooms overlooking beautiful bay and marina with bonus sunset view. Connects directly to train station through a local shopping center that will have everything you want and need including non-tourist super market and restaurants frequented by locals. That is because Otaru Minami is actually a commuter suburb of Sapporo! Easy one stop train ride to the touristy area of Otaru if you want. The Teppenacki and afternoon tea at the hotel aee world class top notch (locals good for special occasions) and priced accordingly. Staff are the friendliest we have met in all of Japan. "

"Greatest ever"

"A very unique hotel renovated from a history bank building. Enjoyed the interesting hotel experience merging of modern use of amenities and management in an old setting. There are two towers. We stayed in the vintage building. It kept the bank wall and door deco in dark brown and white. The room is not bad in size, very big kind size bad and clean overall. The bathroom has separate toilet, a comfy tub and big shower space right on the side. Good water power. Suggest to have a stool. A little slow in draining for the tub after my hot tub. And a little mold around a few tiles but I think it is acceptable since it is an old building. Overall the whole room is not rusty, but well kept and clean, with good ventilation. Face care amenities need to pay while other bathroom amenities and tea are free to take. Our premium deluxe room with club access adds on my interesting experience to the night lounge which is decorated with lots of classical oil lamps and music boxes. You can choose music box you like to bring to your room to listen and return when check out. The girl staff (fnot sure exact full name but it started with Tam….) at reception on our check in time between 4:80-5:15 pm on 9/7. She was comparatively ok to communicate in English. She was so friendly, helpful and patiently explained & recommended about tourist attractions and spent a long time to help us book a boat ride tour for the next day. The breakfast buffet is worth to have. Good tasre and varieties."

"I recently had the pleasure of staying at Grid Premium Otaru and I must say it exceeded my expectations in every way! The location is absolutely unbeatable—everything you could need or want to visit is just a short walk away. Whether you're looking for restaurants, shops, or local attractions, it's all within easy reach, making it the perfect base for exploring the area. The hotel itself is clean, comfortable, and well-maintained. My room was spacious for 4 pax, with modern decor and all the amenities I needed for a relaxing stay. The staff were incredibly friendly and attentive, always willing to help with any request or recommendation. Overall, I had a wonderful experience and would highly recommend it to anyone looking for a convenient and pleasant place to stay. I’m already looking forward to my next visit!"

"Customer oriented service is there! Very nice location! "

"Great location near the scenic canal. A stone’s throw from the four major museums of the city. Lots of dinner options nearby. Vicinity to the bus stop to Mt Tengu or the train station. Breakfast was great even for the already high standards of Japanese hotel breakfasts. Very satisfied! One suggestion: Should have more than one or two English tv channels if you want to serve more international clientele."

"I did a week of solo snowboarding and had a great time. The shuttle made getting around town very convenient. The hotel restaurants were not the best but they had plenty to choose from with even more options next door. Definitely enjoyed the fact that the lifts were literally right outside. The ski locker made it very convenient and did not cause any problems whatsoever. Thank you Hilton staff."

"5 stars"

"Safe and good for staying."