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"This is my third stay here and I am glad an opinion was formed by the first two as future bookings solely based on this stay my have been non-existent. I got there after the beginning of check in time but was told that my "luxury" suite was still not ready but would be so momentarily - no biggie. I got into the room which was very plush and had two double doors looking out over a nice view and allowed for some much needed air to come in as it was the hottest day of the year so far. shortly after getting in, a worker came straight into the room but fortunately I was fully clothed. She was unaware I had arrived and apologized as she lay out a robe, slippers and towels. I then checked the fridge to find out two disappointing things - 1 was that it didn't work and the second was that it had not been cleaned out as there were lots of leftover junk food which stank and needed to be disposed of straightaway. Next was the lack of sockets especially next to the bed which was annoying. Both taps on the bathroom basin leaked which meant a drop in pressure. I used the gym which was great, showered and went out to eat at a nearby pub chain. When I got back to my room, I discovered that the main radiator was on full heat and I couldn't turn it down. The one shining light of this stay was the hotel employee, Ziad. He went above and beyond providing me a fan. He came to the room and spent a good while trying to get the radiator off even though it resulted in him sweating profusely."

"Out of town hotel but great links to major motorways and A roads"

"Very handy if you use the local bus service to get you anywhere around the area & shopping town .. "

"I Travel as a Professional British Citizen. Therefore have pre-paid WI-FI Internet access. Etc; A Professional Hotel should:- 1. Provide Professional information to ALL GUESTS. For eg; Breakfast times. Weekdays and Weekends. Other Facilities. Etc; 2. Dishes not available on Menus. Should be noted on Restaurant Menus and Room Service Menus. Attach Drinks and Beverages Menu to Room Service Menu. Advise the Restaurant Breakfast Chef. To use a Egg Omlette Recipe. Etc; Because 2 fried eggs stuck together is NOT an Omlette. 3. STOP Over-Pricing basic Brand Bottles of Wine. 4. A Concierge does not have the role of a Hotel Manager!? Re.Complaints. Etc. 5. Educate ALL Staff NOT to Discriminate against Guests who are racially not white. "

"Good ambience "

"Standard room, tidy reasonable price location very close to town and waterfront and local shops "

"Nice hotel "

"There’s disabled parking right at the hotel but to understand how to access it call the hotel direct so you don’t get caught out. The rooms are on the small side as are the beds, we had a room for 3 adults. Breakfast was good and plenty available. If Miles is on reception you’ll be well looked after. He explained all about the Quays and shopping and dining options and really knows his stuff. It makes it easier to shop till you drop knowing the hotel is easily accessible"

"Pets were welcomed. Staff very friendly. Tennis courts and swimming pool both closed. "