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"Staff were very engaging and friendly. Managers were exceptional and on top of things"

"Felt safe, clean. No issues. "

"The hotel itself was nice and very conveniently located in downtown Miami, which made it easy to get around and enjoy the area. However, there were a few aspects of the stay that were disappointing. First, the hotel staff consistently did not answer the phone, which made it extremely difficult to get assistance when needed. It’s unclear how guest requests are expected to be handled if communication is so limited. Second, there were no microwaves available in the rooms, which was inconvenient—especially for a stay of more than a day or when bringing back food. Lastly, the pool closing at 7:30 PM was surprisingly early, particularly for a Miami location where guests often expect to enjoy amenities later into the evening. Overall, while the location and property itself were solid, these factors impacted the overall experience and could be improved to better meet guest expectations."

"Excellent! "

"Always great staying at the Citizen M hotel. Great staff and buffet breakfast. Great location as well!"

"Terrible service by some. "

"all inclusive style meaning everything you need is on-site and wonderful. We would stay again but your definitly paying for it. "

"Good hotel, friendly and helpful staff. Clean rooms. I had a wonderful time for my birthday. The only thing I would say is (and I’m nitpicking lol) they don’t have microwaves in the room but they did have one at the hotel and I was able to warm my food so It was all good. Other than that a great place to vacay. "

"The elevator did not work the whole trip; I had to walk to another building to collect towels. "