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"friendly helpful staff, luxurious onsen, comfortable beds in a spacious room, great location for exploring Hakone, games and toys for kids, lots of books in various languages for readers of all ages, delicious snacks and sweets, generous open-bar happy hour(s), and an excellent, excellent breakfast —I travel fairly often, and Hakone Yutowa really was one of the very best hotels that I’ve ever stayed in. My only suggestion is that they might consider adding a fitness room. "

"Amazing staff, environment, facilities. "

"Excellent service, incredible amenities! 10 out of 10"

"The bed was comfortable and the location was great. "

"Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan."

"This was our third time staying at Hakone Gora KARAKU, and it’s still one of our favorite places in Hakone. The location is super convenient—just a short walk from Gora Station. We booked a room with a semi-open private onsen tub, which my wife really enjoyed. I spent more time in the public baths with sauna and steam (they switch each night). It was never crowded, so it felt peaceful and relaxing. The lounge was fine—coffee was delicious, but snacks were pretty limited. Our stay included Japanese-style breakfast and kaiseki dinner both nights. The food was absolutely delicious, beautifully plated, and served at a nice, relaxed pace. The staff were friendly, professional, and helpful—exactly what you’d expect from great Japanese hospitality. We keep coming back because the mix of comfort, great food, relaxing baths, and welcoming service is hard to beat. Already looking forward to the next trip!"

"Beds were comfortable"

"Looks like we can never get parking on site- that’s the only negative"

"Lovely hotel although a bit older building. Staff was very helpful and spoke english well so no issues on communication. Baths do not allow tattoos though. "