"It was a great location, well kept and clean but the only downside was the system being down and the check in was not smooth and took too much time. It could have been handled differently. They seemed short staffed or unable to handle unexpected circumstances."

"I wish there was a refrigerator in each room."

"This hotel is a great option when travelling to London. The staff were helpful and welcoming and the room was clean and comfortable. The hotel is also great as it is close to the train station with direct travel from Heathrow and simple transport options to many attractions."