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Ambassador at Grand Velas All Inclusive

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

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Photo gallery for Ambassador at Grand Velas All Inclusive

Aerial view
8 restaurants, breakfast, lunch, dinner served; Regional cuisine
Meeting facility
6 bars/lounges, 3 swim-up bars, 3 poolside bars, 2 beach bars
Sauna, hot tub, steam room, body treatments, mud baths, hydrotherapy

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Hot Tub
  • Parking included
  • Room service
The current price is AED 4,783
AED 4,783 total
includes taxes & fees
5 Aug - 6 Aug

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 236 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Suite Ocean View

Ambassador Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Pool Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.5 km
  • Gran Coyote Golf - 8 min drive - 4.9 km
  • Playa Xcalacoco - 9 min drive - 3.9 km
  • Playa del Carmen Main Beach - 14 min drive - 10.9 km
  • Tres Rios Ecopark - 14 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬12 min drive
  • ‪Privilege Lounge - ‬13 min drive
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Ambassador at Grand Velas All Inclusive

Luxury all-inclusive hotel near Tres Rios Ecopark
Located close to El Camaleón Mayakoba Golf Course and Gran Coyote Golf, Ambassador at Grand Velas All Inclusive provides an adjacent golf course, 3 swim-up bars, and 2 beach bars. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and free beach cabanas. Treat yourself to a Thai massage, a body treatment, or aromatherapy at SE Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. The gym offers Pilates classes and fitness classes; other things to do include beach yoga, ecotours, and kayaking. In addition to 3 poolside bars and a free grocery shopping service, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 outdoor pools and an indoor pool, with 3 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, free bicycle rentals, and babysitting (surcharge)
  • A porter/bellhop, a gift shop, and meeting rooms
Room features
All 195 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and pillow menus.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers or jetted bathtubs plus designer toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Portuguese, Spanish

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AED 4,426 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chaka
  • Cocina de Autor
  • Frida
  • Lucca
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 hot tubs
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (91,548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Ambassador Grand Velas All Inclusive Playa del Carmen
Ambassador Grand Velas All Inclusive
Ambassador Grand Velas Playa del Carmen
Ambassador Grand Velas
Ambassador Grand Velas All Inclusive All-inclusive property
Ambassador Velas Inclusive in
Ambassador At Velas Inclusive
Ambassador at Grand Velas All Inclusive Hotel
Ambassador at Grand Velas All Inclusive Playa del Carmen
Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is Ambassador at Grand Velas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ambassador at Grand Velas All Inclusive?

Self parking is free at this property.

What time is check-in at Ambassador at Grand Velas All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ambassador at Grand Velas All Inclusive?

Check-out is at noon. Late check-out is available for USD 75 (subject to availability).

Are there all-inclusive benefits at Ambassador at Grand Velas All Inclusive?

Yes, the property is all-inclusive.

Where is Ambassador at Grand Velas All Inclusive located?

Located in Playa del Carmen, this beachfront hotel is in the city center and within 3 mi (5 km) of Tres Rios Ecopark, Gran Coyote Golf, and El Camaleón Mayakoba Golf Course.

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Ambassador at Grand Velas All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 37 reviews
Rating 8 - Good. 6 out of 37 reviews
Rating 6 - Okay. 1 out of 37 reviews
Rating 4 - Poor. 1 out of 37 reviews
Rating 2 - Terrible. 2 out of 37 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !
Stayed 4 nights in May 2025

8/10 Good

Shimol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.
Stayed 4 nights in Jul 2025

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive in Riviera Maya! A true 5 star experience
Stayed 7 nights in Nov 2024

10/10 Excellent

mehul

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 5 nights in May 2023

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy agradable, las comidas exquisitas y todo, pero lo malo es que no hubo comunicación por parte de el área de alimentos para decirnos que también había alimentos para bebés, nos dimos cuenta al final de la estadía que había menús para niños, dependiendo de los meses y años que tuvieran
Stayed 4 nights in Jan 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Resort I have been to.

Stayed 7 nights in Jan 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel Todo el personal muy amable Los califico 10 Todo está allí Playa Comida amables
Stayed 4 nights in Jan 2024

2/10 Terrible

KAVEH

Stayed 5 nights in Mar 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Stayed 5 nights in Feb 2022

10/10 Excellent

Vardan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great
Stayed 7 nights in Dec 2021

10/10 Excellent

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Sep 2021

10/10 Excellent

claudia V, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this wonderful hotel. Family friendly. Like a paradise.
Stayed 3 nights in Sep 2021

10/10 Excellent

Lauren, Houston, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveler

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atención del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimió a sus compañeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
Stayed 4 nights in Aug 2019

4/10 Poor

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor

Excelente
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida.
Stayed 4 nights in May 2019

10/10 Excellent

Mmm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!
Stayed 7 nights in Apr 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

10/10 Excellent

morgan , uk

Liked: Cleanliness, room comfort

Great but need to work on kid friendliness

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
Stayed 6 nights in Apr 2018

10/10 Excellent

Juan, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best of the Best in service!

If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!
Stayed 7 nights in Mar 2018