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"Brian in reception was the kindest most helpful person! The hotel is beautiful and accommodations are great! Would stay again! "

"Our room was very nice and clean. But what really made this a great experience was the staff. Everyone was so nice and kind. They went out of their way to make us comfortable and have a great stay. Definitely recommend this hotel."

"Excellent service great employees "

"Everything was wonderful "

"The Occidental always has a variety of activities scheduled and playing beach volleyball in the sunset with the surf in the background everynight was the highlight of our day. A great place to relax and be athletic!"

"Nice clean quit "

"The property is beautiful and very well maintained. The food at the buffet was good and had a decent variety each day. The biggest downside is that they did not replenish the buffet as much as needed. At dinner, the main protein was out and my husband asked how long it would be to bring more. The woman behind the counter seemed agitated and told him 5 minutes. He decided to wait and a few minutes later another person asked how long and the woman told them 10 minutes. My husband ended up getting something else, but it just seems the buffet was not being managed well that night. The rest of our trip it was fine and the specialty restaurants are even better! The beach is tranquil with soft sand and gentle waves. The spa was incredibly relaxing and I had a fantastic massage followed by the dry and wet saunas. We took a taxi to Tamarindo (30 minutes) so my husband could surf. It is a cute town and very safe. Definitely recommend checking it out. Overall we were very impressed with the resort and would definitely return. "

"The A/C did not work the whole stay. Aside from that, no complaints."

"Excellent hotel "