Find Hotel with a Concierge in Richardson, TX

"I was checked into 3 different rooms that were wreaking of sewer issues. Bowel movements left in toilet of one room and bed wasn’t even made. Second room had trash on floor and hadn’t been dusted or cleaned. Asked for a final room and you can tell the sewage water ran over from bathroom onto carpet. I immediately demanded a refund and was given one with no issue. Staff was amazing though. Never again will I spend money there . "

"Older hotel but comfortable "

"The room was 80 degrees when we walked in after checkout. It did not cool below 75 until 9pm. The bathtub did not drain during showers. When calling down to notify your staff, your worker had severe negative tone and seemed very distracted rather than handling the problem. We were startled awake by a fire alarm. When exiting the room we were notified by other patrons that it was a false alarm. ONLY AFTER CALLING DOWN were we notified that no evacuation was needed. Neighboring rooms also stated similar displeasure with the property. Water leaks, and lack of cooling being repeated displeasures. The overall experience at your hotel was horrible. I will recommend to as many people as possible to not visit your establishment"