Find Resorts & Hotels with Spas in Riviera Maya

"This is one of the most beautiful hotels I’ve ever been to. The food is also amazing. That being said, their communication (and Expedia’s) help is very lacking. We tried for a month prior to arriving to make reservations at restaurants were completely ignored. We also tried to get Expedia to help and Expedia was no help either; they just told us to contact the hotel, which was not responsive. We arrived with no reservations for any of the restaurants we wanted and ended up not being able to dine at some of them. For the high price, you would expect a lot more help and attention. I do not think I would use Expedia for this in the future. And I would book months in advance to try to get in contact with the hotel. "

"Very nice only down side is everything is spread out ,not a big deal if you want to walk the grounds are well kept."

"Clean room, staff was nice"

"Everything was nice. Arrived at night around 9pm. They welcomed us home, and gathered the is the luggage. Off we went on resort cart. Beautiful lit pathway, line with palm trees. Welcome, sash on the door. checked in with preferred club members and the festivities began. Served premium drinks. The next 3 days were wonderful, the all inclusive package was definitely a deal. Food was pretty good.Room was very nice. Dual balconies, by the pool, an our ocean view. Staff was very nice. Rooms were kept very clean. We recommend the excursion package to the cenotos and snorkeling "

"Booking restaurants was difficult, especially for shorter stays of five days or less. Availability was very limited. "

"There were no shops nearby. Few internal shops were really pricey. probably thats the way it is. Not a lot of stuff to do if you dont want to be in the swimming pool or beach. Food were same everyday. not a lot of changes in food. I thought the food will be a little different each day of the week. Drinks were great. "

"Amazing place- loved it!!! Service and amenities were 5 star ⭐️ "

"We had an ocean view room and it was perfect! The food and drinks were 10/10! We love the lobby bar and the coffee shop. The hotel smells amazing and is really beautiful. The staff is so kind and helpful. Josue was our lovely host and he put champagne and balloons in our room for my birthday and checked in with us everyday to see if we needed anything. All the pool servers were excellent, especially Uriel and Cony. My only complaint is I wish this hotel would STOP with the upsell push. It is egregious. People are exhausted after a long travel day and they make the checkin process way too long by making you sit in the lobby- while it is beautiful- and wait for at least 3 different people to come talk to you. We almost never came back after our first trip because of this. They did not attempt the sell job as bad as last time because I made it clear in my booking notes, but checkin still took almost 30 minutes and there was no other guests in the lobby. I highly suggest they stop doing this. It is a major turn off. Otherwise, the hotel and restaurants and staff are top notch!"

"amazing view"