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"Clean room, very friendly staff and amazing breakfast buffet!"

"I was staying in Tokyo for my abroad program but during vacation I went on a solo trip to Osaka and this hotel was amazing in every way! Plenty of shops nearby, transportation is convenient with plenty of stations leading to different areas if needed. If you’re willing to walk a minimum of 15 minutes you can make it anywhere from any station."

"Hotel was great but this was my least favourite of my stay in Japan. Style over substance came to mind. Great location, so close to Universal and the train station, very clean and great amenities but I just was not a fan. I found the staff much friendlier and more helpful at budget hotels plus I had the worst sleep at this hotel due to other noisy hotel guests. The rooms definitely need more soundproofing!"

"A/C wasn’t working properly, bathroom had a musky smell that never went away. Was very close to Universal Studios. Convenient "

"Great room; gorgeous views and access to the Exec Lounge was fabulous."

"Great breakfast."

"The room and bathroom were spacious and clean, except for the bathtub, which you don’t realize until taking a bath. Breakfast was a little disappointing for the price, not much choice of fresh fruit and salad, as well as terribly crowded!"

"Unfortunately I cannot give this property 5 stars as their elevators were abysmal. This has nothing to do with how busy the property was but because of a poorly designed, inefficient system. Waits for the elevators reached 20 minutes at some point, a building with 9 elevators available. Truly terrible."

"Great location, shopping mall below the hotel and nearby, a block away from airport limousine bus. Hotel room and amenities is great for our needs."