Search Castles in South Florida

"We paid for an ocean view room in sorento and got placed infront of a brick wall. So they moved us, to less of a room in the main tower but it had ocean view so I let it be. No fridge in the room anymore, and the soap smells god awful. Then, parking and valet only was $76 a day. Nowhere did it say that when we booked. The actual valet service was really friendly, so that was a plus. There was a nice resistant selection. The pool was nice, but every chair was taken pretty much 24/7 and the pool was closed by 6/6:30. There was also no convenience store. My husband was having a weird allergic reaction after getting in the hot tub, which was gross in itself, then had no convenience store to buy any Benadryl or anything. No store for sunscreen, razors, medication, nothing. We tried to go to the beach one day also and the beach was disgusting. They don’t rake so it smelled awful with layers of seaweed and ocean remnants everywhere. Overall, will probably never come back here again. Way too overpriced for what you actually get. "

"The elevator did not work. We had to carry our luggage up 3 flights of stairs The rooms we extremely worn down. The hallway carpets were filthy. Not a family friendly environment. "

"This Margaritaville has different amenities than others, so our expectations might have been high. We were bummed to learn they do not have pool side or beach service. The pool was small, but they do have a small hot tub, however, it is older and not the best. The room we stayed in was a 2 bedroom suite, which, we absolutely loved for our family of 5. They do have a restaurant onsite, but they do not serve any food from 11am-12pm which we didn’t know and were disappointed to find out after sleeping in after long days of travel. They were very fast or help with room needs, but the staff at the front desk was consistently unfriendly. The shuttle service to Duval street was actually really nice, and one of the drivers was super friendly and told lots of fun stories. I don’t think I would stay here again knowing what I know now, but we did like our room. "

"The bathroom situation is ridiculously horrible. There is a toilet stall and a separate shower stall, both of which open directly into the room, with only a sliding door that does not fully close or lock. The door is clear, so if you turn the light on, everyone can see your shadow, and it fills the room with light. The sink is next to the bed. No privacy and the light situation means that if one person tries to shower or use the toilet, it wakes everyone else up. The elliptical and the treadmill are broken, you can use them manually but can't adjust the resistance or speed. Pretty lobby, great breakfast, but would never stay here again due to the bathroom situation."

"Very clean"

"The room was clean but it had a weird smell. "

"The room wasn’t as clean as it was the last time I stayed. When we moved a chair, we found a used bandage with gauze underneath. There was makeup smeared on the bathroom light switch. The air conditioner wasn’t working properly. It would run continuously until we realized we had to shut it off. I believe that the thermostat was faulty. Also, we couldn’t use the room phone to call the lobby desk. One of the mattresses was lumpy and uncomfortable. Since we were only there for 2 nights, we put up with everything. The staff was very friendly. There isn’t much of a kitchen. There was a keurig, tea bags, coffee pods and bottled water. Instead of a mini fridge, we had a cooler that was supposed to keep the temperature at 40 degrees but it didn’t. We put bags of ice in the cooler to keep our water cool. Also, their food and drink items are grossly overpriced. Needless to say, I don’t recommend using this hotel."

"Awful service and bedrooms "

"The room was small and lacked counter space and the decor was substandard. The staff was fabulous. Kind and very helpful. The pool was lovely and the staff there wonderful. The breakfast that was included was poor and I do not know why you would not serve the guests that are staying at the hotel excellent coffee. The breakfast had terrible coffee and no choice and it was not up to par. "