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"The staff was excellent."

"Loved this hotel… we had a large spacious room with gas fireplace, balcony & kitchenette, & , great amenities with nice log burning fireplace in the lobby, staff were very helpful"

"My daughter was having major surgery in Banff and we needed to stay within 20 minutes of the hospital for 48 hours. Our first night the room was clean and going to meet our needs but the heat was not working (neither was the TV) and there were no vacancies, so we were provided a space heater (and we had our phones, so the TV didn't matter). Then in the morning of her surgery there was no hot water in the room already with no heat. When I went to the front desk, the overnight employee did not care at all about our room issues. His game of Solitaire on the computer seemed far more important. My daughter needed to shower before surgery and he was not willing to help me and did not care that our room had no hot water. I got my daughter to the hospital and when she was under I returned to the hotel to deal with my room. The daytime front desk person was absolutely amazing and upgraded our room immediately and she profusely apologized and offered for me to talk to the manager when he came on duty at 11:00 a.m. The new room was absolutely amazing! I stepped in and the room was immediately warm, it was clean, there were three different bed options, a fireplace, kitchen, a working TV and a patio. The second night was way better and the staff during the day were just so lovely and understanding of my daughter's post-op needs. We will come back and try another stay when surgery is not the reason for the stay."

"the room was so dirty. as soon as get in to the room I find bunch of hair everywhere . bathroom was not clean at all with a big disgusting stain in the shower. behind the beds was full of hair and dust. the seats were so dusty."

"Nice hotel with clean spacious rooms very close to downtown district of Banff. Convenient indoor parking, Keg restaurant, spa & pool onsite. All amenities are only a short walk away & the staff are friendly & helpful whenever you need assistance."

"Awesome "

"We stayed in a pool room for my daughter's birthday. "

"It was ok, room was good "

"Fantastic room. Excellent, helpful staff. Highly recommend this hotel. I stayed in total 4 nights and honestly it was one of the best rooms I’ve stayed in, and I travel a lot. Special thanks to Crystal for going above and beyond. Thank you for a memorable stay."