Find Resorts & Hotels with Spas in Southern Alberta

"Pre charging people cards is 100% unacceptable. I charged 1 dinner to my room. $200 dinner. $800 room. They charged the dinner before the stay was over. And told me they will continue to charge the card as charges come in. Until I review what they are charging nobody should be charging your cards. This was not explained and when I saw a huge charge on my card the following morning they had an explanation for everything. Excuses. Was non professional or made me feel comfortable or trust anyone with my card as security when their charging it every second they have before approving the charges or reconciling. Staff were friendly also that restaurant The Keg was the worst Keg I have ever been to with the amount of mistakes on our meal and bill. Multiple times to fix the same issue. Horrible service. All in all I would stay there again but will never eat on site and will expect a signed waiver saying no charges will be processed until pre approved. Absolutely absurd. "

"Wonderful property, disappointed we booked at the time when renovations were going on. Staff were wonderful and looking forward to going back once renovations are completed."

"Very friendly and helpful staff Updated, clean room Had a great stay, we will be back again "

"Walls too thin and was woken up by loud noises by my neighbour 3am in the morning. Very nice decor and clean rooms. "

"Staff were terrific, so friendly and helpful. Great hot tub/pool area with terrific mountain views. Room was great and we booked last minute too. Great underground free parking."

"Loved this place, it was cozy. Dominica was really nice when we checked in. Food was good too. "

"Clean;internet no good; bar ok"

"5 star"

"It was Rustic! The kids stayed in the loft and we stayed in the bedroom. Made breakfast and they gave us bus passes for the time we were there. It was a quick 8mins to downtown. It was nice first time in Banff."