Search Cottages in Staplehurst

"The receptionist lady was very helpful and her professionalism was good. The room was clean and modern"

"There was food on them carpet under the table, no toilet roll and the room wads cold at night and no way of turning on heating. Told the reception staff and they said they had not even been in the rooms so there was nothing they could do."

"Did not have breakfast. But plenty of easy parking "

"Beautiful hotel."

"There was enough parking space Breakfast was very delicious Sometimes long waiting time at the reception The room was clean but very cold, the heating didn't work at all, plus the bed was very hard and uncomfortable for sleeping"

"Good twin bed hotel room for a nights stay. Clean crisp bed linen. Powerful shower and plenty of hot water. Breakfast okay."

"This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice experience. The Jacuzzi was also broken. It was my husband‘s birthday. I put that in the notes I also told staff and they didn’t even bother to wish him happy birthday. "

"Good breakfast selection and lovely setting."

"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing."