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"The staff was excellent, the rooms were clean with a wonderful view. The hotel has excellent amenities. "

"Customer service was excellent. I was so tired from my day that I slept right past my private onsen reservation, but they adjusted the time so that I could have my first onsen experience. A very nice hotel. ありがとうございました！"

"The location and venue was absolutely perfect. Only a short walk to the bus terminal, the hotel allowed me to park my car before checking in. Our room had its own onsen tub and it was so clean and up-to-date. The food was just okay… but I was happy overall with the service and everything else, that it did not matter. "

"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."