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"I thought it was such an interesting hotel, obviously steeped in history, which is captured well in its decor and design. The look and feel of it is warm and inviting. The flooring on the second floor seems a bit weak, but other than that, everything was fine. The bed was smaller than what we're used to, but comfortable, the bathroom clean and the temperature pleasant with the window cracked. The front desk staff were very helpful when we needed something or had questions about getting around the city and sight-seeing. We only wished we'd been able to grab a fast, affordable continental breakfast - even just a pastry - before we headed out the door. Would like to stay there again someday!"

"The room was extremely noisy. All night either air conditioning units or cooling systems were running. I had approx 3 hours sleep"

"I booked two rooms, one for myself the other for my son. When we arrived we were given keys to our respective rooms and another for external door entry outside of opening hours. My key was just loose with no number. We were told that we could have a drink at the bar but needed to go immediately as it was about to close. The nice young lady who booked us in appeared to serve drinks. We sat down to have our beers on stained and tacky looking chairs and a large dog appeared and came and joined us.. We are both dog lovers and the dog was friendly, however, if you were afraid of dogs this would not have been a good experience. Both our rooms were shocking, unclean and in a state of what I can only describe as disrepair. When I got up and went to get something from my care at 7.30 and shut the front door as I went out I assumed that the key I had been given to let myself in would do just that, it didn't! We left without having breakfast!"

"We had a 1 hr wait for our room to be ready .spacious and clean but tatty and needing redecorating .wallpaper hanging off the walls shabby furniture. Towels and bedding good. below average standard. Bank Holiday weekend booked fora spa weekend and the salon was shut the entire time of our stay. Disappointing. I could not recommend this hotel The staff were brilliant and the best thing about this hotel"

"The staff were incredible, Wendy is a star and redeemed what could have been a terrible stay. Her customer service is top notch and is a credit to the company."

"Good hotel. Great staff. Not sure about the glass door into the bathroom. We had six rooms booked and nobody liked the lack of privacy in the rooms."

"Last minute decision to stay and it was nice to find a full size bath in the bedroom. Very comfortable bed and nice facilities. "

". Dinner prices a bit high but overall wonderful stay"

"Breakfast was a good selection and refresh. "