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"We had a lovely time at this hotel. The tiền is lovely with abundant dining options. Walkable distance to train, bus and Matsumoto castle."

"Requested a toddler bed as advertised as free when I booked the room. It wasn’t provided and when I asked for it I was told that it would be an additional ¥8990. Pool advertised is also a hefty additional charge"

"Great stay!"

"Charming property exceptionally clean, special mention of the wonderful onsen, enjoyed our most unusual experience of sleeping in a traditional Japanese room with tatami mats. Our dinner in the restaurant was superb, kudos to the skilled chef! Matsumoto is a lovely town with a slow paced vibe , so different from other Japanese cities."

"Clean and great location!"

"They have lot of shuttle bus between main building to small wooden house. Waiting time less than 5min. Room is clean and good wifi quality. "

"Property is clean but dated. The indoor playground is wonderful for my kids. The buffet meals were great and had a wide variety. Definitely would recommend and come back. "

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"