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"The hotel overall was really nice and aesthetically pleasing. We didn’t get to try the restaurants unfortunately, but they looked lovely. My only two complaints were 1) the room was freezing and didn’t warm up at all, even with the temperature set to the highest, and 2) our checkout experience. We got back to the hotel very late after being out for the night (around 6am) and didn’t get to sleep until 7:30, so we missed our alarm, completely our own fault. However, a staff member knocked (the same staff member that checked me in, on my own at 5pm) and then let himself into the room before I could even get out of bed to answer. As I had checked in alone, he had no way of knowing who was inside, which made it feel very inappropriate. He could also see we hadn’t checked out yet, and I had a DND sign on the door. He didn’t apologise either. I apologised and explained we had overslept and would be 10 minutes, but he knocked again shortly after, which was frustrating while I was rushing. When I mentioned I was tidying up, he said, “that’s what the cleaners are for.” I understand that, but there was rubbish everywhere and it was very untidy and I would never leave a room messy regardless. I would stay here again, but staff should not enter rooms when guests haven’t checked out. It felt unprofessional, and I’ve never experienced this anywhere else."

"Fantastic stay from start to finish. I was able to check in early and head out exploring. The reception staff were welcoming and friendly. My room was clean and comfortable. Great location for the city centre and going to the football. I would definitely stay here again. "

"Lovely hotel properly in great location. "

"I stay in hotels around six times a month, and I can honestly say this was one of the poorest experiences I’ve had in a long time. In the restaurant, every steak dish on the menu was unavailable, and the only real alternative offered was a burger. When the food arrived, I asked for condiments — they never appeared. The place was quiet, yet no one made eye contact or checked in, despite me being seated right beside the bar. I eventually ordered dessert, waited 15 minutes, and had to chase it up. Seconds after I asked, it suddenly appeared, clearly forgotten about. To top it off, a service charge was added automatically, which felt completely undeserved. The room wasn’t much better. I was woken just after 6am by the shower in the next room — unbelievably loud, far beyond anything I’ve ever heard in a hotel. At checkout, I was told I had an £18 parking charge. When I questioned it, I was told it had “nothing to do with them” because it was a third‑party company, despite the hotel collecting the payment. Not exactly taking ownership of the guest experience. Overall, the hotel trades on its name, not its standards. Very poor"

"Staff were very nice and attentive. The hotel was clean, tidy and for the most part, well presented. When I searched for a hotel, I applied the filter for free parking. This is not the case with this hotel as I was charged extra for parking. I can only comment on the room I stayed in but it was quite dated. Windows wouldn't stay open and huge flakes of paint pealing off the radiators exposing old paint underneath. Breakfast: A great selection but the cooked items had sat under the heat lamps for far to long and were hard and chewy. The continental items were also a good selection and much more palatable. The hotel is perfectly located, being a short walk from anywhere you might like to go or see in Harrogate. I would stay again but I'd avoid the cooked breakfast. "

"Clean room and nicely decorated, friendly staff and great for exploring the city. "

"The hotel was centrally located which made it easy to walk to many attractions such as the Trinity Market and The Royal Armory Museum. The staff were friendly and ready to help. The breakfast buffet included many hot breakfast items, as well as pastries, yogurts, and cereals. The gym overlooks the courtyard and was well equipped. "

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"Room: Decoration was good, but carpets looked very tired and require replacing immediately. The undersink cupboard door was off the hinge. We did not receive hot water on the shower. The water was lukewarm. Staff: The Check-in was smooth and the assistance helped me to pay the parking fee. Gym: we did not use it. Breakfast. This was NOT very pleasant. By the time we went at 9am, most things were gone and aad not stock. There were not enough items in the hot containers and we were not informed that they could make to order."