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"The hotel has a great location and overall offers a pleasant stay. However, the non-refundable cancellation policy is quite restrictive. Additionally, while some staff members are warm and friendly, others could be more welcoming and approachable, as their lack of hospitality and warmth was noticeable at times."

"I had an exceptional experience at the hotel. The staff were very friendly and helpful. Especially the reception staff. The house keeping lady was so nice. I was totally amazed. Definitely will return and of course happy to recommend others. "

"Visited this hotel 10 years ago. Was so fresh back then and clean. Now real bad. Property needs full overhaul. Bath overflow was disgusting. Black hair like material sticking out. Windows dirty and surrounds cracked. Very disappointed"

"Easy parking, good clean room, pleasant helpful stuff and very good food. "

"Ok"

"The room was cleaned altought the bathroom floor was having some lines of mould. The staff were ok. the houskeeper how attend us didn't know who to sort a baby cot and we have to call several times to fix it. the breakast varieaty was good mixed of english breakfast and pastries andd fruits and bread. one of the staff who was tidying the breakfast was't very polite,she was cleaning the only2 coffees machies before the close time, and I was unable to take my coffee as she was rude on her approach and didn't give alternative of apologies, very rude face. the rest of the staff didn;t see them smile or give a nice gesture.all very quiet and plain face. Maybe some training in communication and costumer service will be good. "

"Location is perfect for exploring Windsor/Eton . Setting on the Thames is lovely."

"Hhhh"

"Fabulous hotel and staff almost amazing views of the castle. Definitely will be returning "