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"The property is not on the beach. Its a 20 to 30 minute shuttle drive to the beach club. I was very surprised when the staff informed me that the property was only 3yrs old, the pool plaster is chipping, the air conditioning doesn’t work in many common areas, restaurants. For the money we spent, it was not up to Secrets Standards. We have been to other Secrets resorts and this one does not meet the standard"

"Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back"

"Sobre este hotel no puedo escribir mucho, fuimos reubicados en otro hotel,"

"Pool was nice and warm. Air conditioning worked really well, comfortable bed. Loved it all."

"Beautiful small and cozy property, rooms and service were excellent. We loved the rooftop pool and the amenities, staff were super helpful and kind."

"Todo muy bien cuidado"

"Check in process was smooth. Friendly staff and helpful. Never expected a much bigger apartment wuth a TV with netflix/youtube kitchen and fridge and microwave. Sooo much better than the hotel. 2 bedrooms with two beds and 1 king bed on the other room with uts own full bathroom. There is also washer and dryer which is very convenient if you enjoy the water everyday. There is also a rooftop infinity pool that is only around 3 ft deep which is perfect for my kids that do not need floaties....

"Clean room, quiet, great for families with small kids."

"Habitación limpia, y buen desayuno y excelente actitud personal"

"They do not have a pool .. It's only a soaking tub on top floor!! Extremely disappointing for me as I wanted to swim in a pool the entire vacation.. Also, you can't do laundry yourself.. Which I don't like!! The housekeeper's can but the fee is 25 U.S. Stuff was extremely friendly.. Be aware you can't swim in the ocean do to sargassum it smells and it is everywhere, Tulum and Cancun... Tulum is very expensive also.."

"The kids loved the living area while we relaxed on the sofa. CCTV in common areas gave us real peace of mind throughout."

"Great staff and environment "

"Todo muy bien"

"Todo excelente "

"La única falla fue el minisplit de la habitación 9B. Le urge mantenimiento para que se enfríe más rápido , no está del todo bien. De lo demás, recomendado."

"Fin lägenhet. Dåligt läge på hotellet. Ligger helt off i en gated community. Vår balkong hade läge ut mot en trafikerad gata vilket gjorde att vi inte kunde utnyttja balkongen alls. Inga restauranger i närheten. Dålig frukost. "