Find all hotels by Preferred in West End, MA

"I had an absolutely wonderful experience during my stay. From the moment I arrived, the staff made me feel welcomed and taken care of. Check-in was quick and easy, and every team member I encountered was friendly, professional, and genuinely eager to help. The room was spotless, beautifully designed, and incredibly comfortable. The bed felt like sleeping on a cloud, and the amenities were thoughtful and high-quality. I especially appreciated the attention to detail—everything from the lighting to the layout made the space feel relaxing and well cared for. The hotel itself is gorgeous, with clean common areas and a warm, inviting atmosphere. Overall, this hotel delivered an exceptional experience. I left feeling refreshed and impressed. I would absolutely stay here again and highly recommend it to anyone looking for comfort, quality, and outstanding hospitality."

"Staff were amazing! "

"Great part of town, close to everything. Great stay! "

"Pablo was great"

"From the moment we pulled up it was amazing! First interaction with thw balet and door manser the tone for the whole stay - amazing! "

"Was pleasantly surprised after the reviews. Room immaculate, very large and big bathroom. Again spotless. Shuttle to airport on time and no charge. Only picky comment is the unfriendly reception. Didn't feel v welcome but not surprised as its an airport hotel. Great value, would book again"

"Clean room, nice staff and great location!"

"The bathrooms were always well attended to and my room was spotless when I showed! Front desk was also very kind and responsive "

"Hospitality well done. Clean rooms, friendly staff, they started me off with a free drink ticket at a cool bar. 5 star experience"