Search Cottages in West London

"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "

"Internet was okey. The room is super clean. The shuttle bus for the early trip to terminal 5 was unreliable. We have an early morning schedule and the 4:19 bus did not arrive so we have to get a taxi which costs more. The front desk clerk were able to help us. They were very courteous and felt sorry for the situation even though they don’t have control of the bus schedule. Thank you ."

"The WiFi worked well, all the staff were very pleasant and helpful. "

"Clean, quiet, safe, very convenient to LHR terminal 2."

"Room, bathroom sink was a little drain smelly. We were only there for one night. Room otherwise very"

"Breakfast was great"

"No tea bags, sugar and milk in the rooms only kettle is there. "

"The hotel restaurant is quite excellent for an airport hotel. "

"My room was clean and quiet. The reception staff were very nice. The TV and the WiFi were great. The location near the airport is perfect."