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"Overall a nice hotel - staff very friendly and obliging "

"The building and grounds is steeped in history and is absolutely beautiful. The staff were beyond friendly and helpful in so many ways I can't even begin to tell you as there wouldn't be enough room here! We were upgraded as it was my husbands 40th birthday, which was a lovely surprise, and there was a birthday card and big bar of chocolate waiting in our room (which had premium brands of tea, coffee, hot chocolate, biscuits etc etc). We had the pool and sauna etc to ourselves on the first use and was quiet on the second and was a really lovely way to relax after a day exploring the Cotswolds. Dinner in the main restaurant and atrium bar was delicious (dined in restaurant twice and atrium once). A thoroughly enjoyable break and birthday celebration for my husband who was blown away by the whole thing (it was kept a secret til the moment we pulled up, which certainly gave the wow factor I had hoped for!)"

"All staff excellent "

"Yes"

"Pleasant welcome from professional staff and a very comfortable experience."

"Room was clean and fresh. Breakfast superb."

"Really comfy and clean room, hotel staff are friendly and food is good, thanks"

"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"The staff were very friendly and helpful and the hotel was amazing. The room was so cosy and immaculately clean. The beds were so comfortable, we both slept really well. We didn’t have breakfast but we did have drinks in the bar in the evening. The cocktails were delicious. "