Find hotels near Xcacel-Xcacelito Sanctuary, Tulum from AED 252

"This was our 3rd year in a row staying here. Many changes have occurred since new ownership took over. None are for the better. Food is not as good as in the past . Upper shelf drinks in the bars are no longer available. Couldn’t even get a kahlua drink! They said they were out of stock. Weeds in the water are getting worse. No alcohol in room refrigerator either……just beer. Other than the front desk lying to me several times during check-in, I eventually got my way for room choice. All of the other staff members and employees were wonderful. Many of them were really concerned about losing their jobs under the new ownership. This is still a beautiful place but not the same luxury as in the past."

"LOCATION LOCATION LOCATION. Being steps away from the beach you just cant beat that! The staff at the house were amazing and very helpful in keeping everything clean, including the seaweed off the beach. We did the meal service 2 nights and were a bit underwhelmed with the food quality. But the bartender service was totally worth it. The house its self has some wear and tear I feel like could be updated but overall it was a amazing house, location and time spent. We would definitely come back. "

"Yes both are good "

"This resort checked all the boxes - beautiful ocean view and huge rooms stocked with amenities. Made my vacation (a 50th birthday trip with 7 friends from multiple locations) amazing. The food was resort food (fine, not exceptional except for the Mexican restaurant, where we went for food) but that's normal (having stayed at 5 resorts in the Caribbean, this is totally the way it is), and you get a lot of value for the money. "

"Fanastic Resort, excellent food - albeit expensive. "

"There is no significant beach. The rooms are nice, the food and drinks are very poor. The entertainment is nil to none. This is not a five star resort, not even close. "

"Pool was nice a little cool but you got used to it. We’re more beach people so we spent most of our time there. Staff is always friendly and helpful. Claudia,Isabelle, Yeplady (?) and Eduardo??, (not sure of the last two’s names sorry) went above and beyond! Rooms were well cleaned daily. Food was great!"

"Fantastic room, friendly staff. Perfect location with great restaurant right next door."

"Could be really nice, but unit (was in unit A1) needs some TLC and more consideration needs to be given making the unit more "user friendly" TLC/maintenance issues: 1) bedside lamp didn't work (suspect burned out bulb, but not sure). 2) Safe did not work (suspect dead battery); 3) Front door broken-out at dead bolt, so was concerned about safety (door could easily be forced open); 4) BBQ area on lower deck was not useable; 5) sink on upper deck not hooked-up and bottom of sink was gross, with what looked to be cigarette butts in the bottom User Friendly suggestions: 1) Were no sharp knives provided...pretty difficult to cut bread or to cutup a pineapple with a butter knife; 2) kitchen really needs a microwave for heating water and warming up leftovers; 3) there were salt & pepper shakers, but they were not useable because the bottom plugs were missing; 4) need instruction sheet for how to use TV, cook top and oven.....unable to get TV's working (often got "no signal" message). there were 2 remotes, but no way of knowing what each did. Also, one remote was for Netflix/Apple TV/Roku/Prime/YouTube, but had no idea if any of these were included with the TV service; 5) had to use Google and You Tube to figure out how to use the cooktop and oven (a basic instruction sheet would be helpful); Other apartment units I've stayed nearby supplied very basic inexpensive items to make stay easier, like..salt & pepper, a little cooking oil, paper towels, kitchen towel, oven mitts "