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"Quiet place in the mountains with hot springs. Staff was very nice!! "

"This was my third stay here. The hotel has two of the nicest outdoor onsen to be found anywhere. also, good food and lots of amenities. Location is beautiful."

"Welcoming staff, a magnificent castle next door perfect for a morning visit"

"My favorite stay in Japan! From being welcomed by the staff to all the amenities, this hotel had a lot to offer. To start, the hotel grounds were beautiful with koi pond, tea house, river views. You can rent a free yukata to walk around the hotel with. Breakfast and dinner was included and it was delicious, servers were very friendly. Our room had a private onsen overlooking Mount Fuji, it was an unforgettable experience. The room was very spacious as well. I would love to come back here again and recommend it to anyone. "

"We like everything here. "

"The staff were really welcoming and helpful. Rooms were clean and I really liked the pajamas "

"Wonderful and helpful staff eager to make our stay a special one. Restaurant was delicious. Shuttle provided by hotel to and from train station was essential with luggage and very timely and efficiently run."

"Stayed here with two school-age children. We chose to stay in a traditional room with kaiseki dining. Both kids are very good eaters but even for the adults some of the food was very new. However, everything was carefully prepared and presented beautifully. The staff were very friendly, and several staff members were fluent in English. Still, I would recommend brushing up on your Japanese or using Google Translate for clear communication. Tub times were easy to reserve, but free time tubs often required waiting 15 min to 1 hour. We made the mistake of checking back every 10-15 minutes to see if one particular tub was free. After waiting an hour another guest arrived and took the tub even though they had only been waiting 2 minutes. So, you must stay right there! The location of the hotel is not walkable as the roads are steep with limited space for pedestrians. However, there is a minivan that can drop you off and pick you up from the bus station or nearby train station with ease. So, it’s no problem. Overall, the property was beautiful, clean, and very relaxing, and the staff were all very kind and helpful. Would definitely recommend if you would like an authentic Japanese ryokan and onsen experience. "

"Great location, nice view of fuji-san, nice garden and trail at the back, nice breakfast with a lot of choice. The fact the rooms had some older furniture was fine since it was according to price. Easier control of hot water in the shower would be better."