Find all hotels by Sorell Hotels in Gerzensee from AED 695

"It was super convenient to provide us a 3 day transportation pass. "

"This property was very nice, spotless clean, spacious , minimalist and very modern. My family and I were very pleased about the service especially the housekeeping…is top-notch. The Kitchen is perfect for family. We’ll definitely choose this place for our future visits! Best, Kristoffer"

"Todo esta muy bien"

"First, walking up to the building I was stunned at how trashy it looked from the outside. Walking in, the decor and furniture looked cheap and overused. Check in was fine, we got to our room and the room was clean, however, each person only got one single pillow, the pull out couch was the most uncomfortable bed ever (wires, bumps, didn’t lay completely flat). The living room furniture was minimal. Just the pullout couch for comfortable seating (for 3, when we had a family of 6. There was a pod coffee maker with no pods/sugar/creamer. This hotel has NO AC! The info in the room speaks of adjusting the thermostat, but there is no thermostat. The outdoor porch has a big slope forward. It is not flat. The biggest thing for us were the lack of pillows, the lack of AC, and our room keys they gave us stopped working (we were given 4). We got locked out of our room the first night and there was no front desk staff available. They close at 8-9pm. We called their “emergency” number and no one answered. We had to go to the restaurant and get someone to help us contact someone. If the restaurant would’ve been closed, we would’ve been locked out of our room all night. Overall, very disappointing. I wouldn’t recommend this play or stay here again."

"The hotel is close to train station. Its clean and decent room size. Front desk very friendly amd helpful. Malwina assisted us with our trip to the Jungfrau region. They have free breakfast too. We stayed here for 4 days. Highly recommended."

"My room was not made up when I checked in. With no front desk immediately available, it took me a while to reach someone via the app, and was also put on hold in the process. Not really what you want when you check into a hotel. Once I finally got hold of a staff member in the property, they were actually very accommodating and gave me an upgrade. All in all, not bad, but I wouldn't stay again given the relative high price and the possibility of having another 'online' disappointment. The public area was beautiful and well-appointed, but I could not help but get the feeling that the owners invested in that instead of their staff. This business model puts all of the onus to solve problems on the guest - not what I want to pay for. "

"Friendly staff, wonderful breakfast. The view is incredible."

"breakfast was perfect, staff are all nice and he hotel is an easy access to everything. "

"Great place with extremely pleasant and helpful staff"