2/10 سيّئ للغاية
Katarina
مسافر برفقة شريك
2025 يونيو 9
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Drinks were so watered down. Staff was unwelcoming especially at the restaurants. Beach full of seaweed. It should definitely be a disclosure on the website because I love the beach. Don’t advertise something that we cannot use. We were harassed to sign up for time share/ loyalty program plus all the other promotions starting at the airport. The representatives were so pushy and would not stop calling our phones. Plz be prepared for that. Spa is overly priced and you won’t get the full amount of time. Bar that was supposed to close at 2 closed at midnight. We were kicked out of our swim up pool because it opens/closed at the same time the pool does. Like really? First time getting that so maybe that’s how they all do it , but if that’s the case, it is definitely not worth the extra 200+ dollars. It took housekeeping over three hours to bring us more towels that I had to go out and search for them myself. The air conditioner kept going out. Room service was unavailable and not as advertised . Please please please save your coins. This was by far one of my worst experiences on a resort and made my desire to travel to mexico disinclined. Terrible, terrible, terrible . from the staff to the amenities. From the food to the drinks, just an overall terrible experience please if I could give this place a negative infinity I would.
Katarina
أقام 3 ليالٍ في شهر يونيو عام 2025