"I never experienced this type of service or hotel before. This was my first time being in a 5-star hotel and it honestly blew my mind. The place was amazing, the staff were very courteous and super friendly, and the food was incredible! Higly recommend this place to anyone and would definitely go back to it if i have another chance. Thank you for everything, TEN-YU!"

"Sixth time staying here, always a pleasure."

"清潔感があり、ゆっくり出来ました。"

"サウナが最高です"

"綺麗でした"

"Nice staff, room smells like mold. Had to request to change room twice, nice hot springs. Breakfast is ok. "

"Superior service with clean rooms, beautiful public onsen and amazing price. Location near Yokohama station is exactly what we were looking for after a long flight. Will stay longer on our next trip, nothing but a great experience. Thank you"

"Amazing staff and onsen."