Apartments in Kanagawa Prefecture

"Staff very friendly Nice food "

"The hotel looks nice. Free airport shuttle bus to/from hotel. Very clean and nice place "

"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Great experience "

"Centrally located with most availability "

"Beautiful hotel. Great buffet. Great staff. A lot of places to relax. We have a tatoos but we still could use public onsen covering them with the special stickers provided by hotel. Also we had a free upgrade to the highest floor. Highly recommended."

"Very helpful and responsive staff. Nice room. Great breakfast buffet."

"The onsen was fantastic both public and private in the room. Staff were incredibly friendly and helpful. The rooms were spotless and we'll appointed. Superior location in beautiful setting"

"No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite. "