"Hi, the room wasn’t very clean. There were cockroaches in the bathroom, hair in the bathtub, and the room smelled strongly of cigarette smoke, even though it was supposed to be a non-smoking room. This is unacceptable, and I’m very disappointed with the condition of the room. I would appreciate it if you could address these issues and provide a solution."

"very rude and unprofessional housekeepers when I first got to my room it was as if someone was still checked in used towels on countertop dirty tub clogged then waking up by housekeepers referring a customer as an " F***ing N****" I was more so hurt"