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"We chose Barceló Palace to celebrate my big birthday & anniversary, but this trip fell far short for the price we paid. The property is beautiful, but the service was extremely disappointing. The Spanish-speaking & local guests received warmer treatment. Reception/concierge provided no information about the restaurants, amenities, activities, or shows, we were simply pointed to QR codes and sent away. How can guests enjoy what the resort offers if no one tells them about it? The resort is...

"Super clean and cozy"

"El cuarto me gustó"

"I’m sad for Tulum the hotel zone it’s like a ghost town a lot of hotel bar restaurants close the prana hotel close the restaurant but still offer the breakfast at near hotel and restaurant El Capitan they offer you 4 breakfast to choose i ended having pancakes but the last one went to have it at other place because I did not like it the beach has a lot o algae the beach it’s dark and smell so bad"

"Alberca padrísima desayuno delicioso"

"Amazing view, amazing time! Gorgeous hotel"

"Thoroughly enjoyed my stay at Una Vida, my only criticism is that with the Luxury House being right next to the entrance, some staff tend to congregate outside of the windows/paremeter (house is nearly all glass) which makes it less secluded than the other rooms. Other than that perfect and an easy bike ride to the market!"

"super clean, inner design is cute, nice staff"

"Everything was perfect"