"I went into this stay expecting a high-end resort experience, and that’s not quite what I got. Iberostar Selection Cancún is fine, but it didn’t feel like the premium property it’s marketed as. The staff was hit or miss. Some members were genuinely helpful and made an effort, while others made me feel like an inconvenience when I asked for anything. That inconsistency was frustrating, especially at a resort positioning itself as upscale. My biggest takeaway, though, was feeling like I was seen...

"Si son 3 personas asignan una habitación con 1 cama y un sofá sin preguntar, aun y que hayas solicitado 2 camas. El sofá estaba en PÉSIMAS condiciones, ni lo podían sacar sucio a más no poder. Al ver que no podía un huésped dormir en el piso trajeron otro sofá, aparentemente nuevo pero lo más incómodo del mundo. Al personal del servicio selecto ni le preguntes nada, te responden que para eso hay otras personas y se portan pésimo. El hotel es muy lindo y el personal de restaurantes son muy...

"We fell in love with every single thing that Iberostar Hotel had to offer. If I have to summarize and choose our top 3: The ocean view in the adults only hotel. The staff was amazing. And finally the food choices was also amazing."

"Rooms were really nice with the best touches!"

"My husband and I stayed here for our anniversary at the end of May. The property was beautiful. The staff was nice and accommodating. The food was fairly decent. The hosts of entertainment pool side were very funny and enthusiastic. The drinks were good. The cons: the concierge's false niceness as soon as we arrived that evening offering to take us to breakfast at the more exclusive part of the resort just to lure us into a sales pitch that took up 3 hrs of our 1st day there. Being passed off...

"Los edificios no tienen elevador ! Algo A tener en cuenta para alguien q no pueda subir y bajar escaleras lo deje en notas para q su habitación sea un primer piso . Las camas son pequeñas ( matrimoniales ) y el aire acondicionado si no pides que lo bajen lo mantienen a una temperatura controlada no agradable para dormir . Se siente caliente la habitación ! Sin contar q tenía el ventilador de techo roto y la línea de teléfono rota para llamar y decirles, lo que tuve que ir hasta el front desk...

"Bueno"

"very nice place and family-friendly"