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Absolutely perfect. We totally spend great time while our time in your hotel.

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

Price-wise, the Grand Hyatt falls into the middle group of luxury hotels in Tokyo -- not as expensive as the Park Hyatt but on average a bit more expensive than the New Otani. For the price, you get absolutely top quality service, a beautifully clean and stylish room, top-notch facilities (including spa), and great restaurants (if you have the expense account for them). If you can, you will enjoy treating yourself to a truly first-rate experience there.

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

Amazing stay our family enjoy this hotel very much.

Pro: Everything Con: 10 mins to the nearest subway station Before the stay, we had high expectation of Omani Executive house zen, because it is known as one of the best hotels in Tokyo. After our stay, I believe it is the best of best hotels. I would shorten my review by save words for my compliment of the beautiful facility, please check out my photos below. Just the beautiful garden itself, it is already worth the price we paid. I believe what make new Otani executive house Zen stands out...

Friendly staff.

I was a bit hesitant about booking here as the Hanzomon area looked on the map to be nowhere. Wrong. It's very centrally located and access to everything from Ueno to Shinjuko is easy and the immediate neighborhood has plenty of shops and restaurants. The hotel is quiet, well run, and sited to provide great views from all rooms. And rates seemed to be extremely competitive. You won't be sorry.

Excellent, convenient location in central Tokyo. Walking to many activities and subway was easy. Staff were outstanding and went out of their way to be kind and helpful. We had the club included which was convenient for comprehensive breakfast and evening snacks when we wanted a more quiet time.

WONDERFUL! The staff is top notch. Location is perfect. Rooms large. Breakfast is fantastic. We will book this hotel again and again.

Lovely hotel, really enjoyed my stay. Staff where extremely helpful and nice

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

Clean , good service and great location

The best partsv were the breakfast buffet, the restaurant options and the proximity to transportation.

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...

I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS...

The huge private garden (like a private park) with 3 story pagoda is incredible and the pools, onsen, sauna and hot tubs are really nice. This was once a Four Seasons Hotel and still now remains one the best classic Ritz Carlton like hotels in Tokyo.