"The staff and accommodations are recommended for the south austin area - been a long time customer and always a solid, clean, and comfortable stay. Kudos to the great staff as well"

"The staff was great, but the room itself had several issues. Upon arrival, there was hair on the towels, black sticky residue on top of the toilet, and handprints all over the wooden sliding doors. I was also placed in a loud room next to the ice vending machine, the housekeeping room, and the electrical room, so I didn't sleep well. The room smelled strongly of wet dog. I'm allergic, and unless I kept it aired out around the clock, it bothered me. One morning, I woke up with a bloody nose. On...