"Very unprofessional -resulting in a costly overcharge. There was an accidental double-booking of which I was made aware just prior to check in. I immediately cancelled this booking both with the hotel, who understood that the booking was in error and that these rooms would not be occupied, and with Expedia. Expedia assured me they would refund me once the hotel confirmed, I was then given the run-around (manager JUST not in right now, just stepped out, etc.,) and spent long stretches of my time...
"Very unprofessional -resulting in a costly overcharge. There was an accidental double-booking of which I was made aware just prior to check in. I immediately cancelled this booking both with the hotel, who understood that the booking was in error and that these rooms would not be occupied, and with Expedia. Expedia assured me they would refund me once the hotel confirmed, I was then given the run-around (manager JUST not in right now, just stepped out, etc.,) and spent long stretches of my time...
Sharon