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"This stay is hard to evaluate, because it was uneven. It is an experience staying in a medieval castle. We wandered around the interior to see the rooms, with old paintings, suits of armour, etc., which was interesting. The staff upgraded us from servants quarters to a cottage. The cottage was modernized with a living room and wide screen tv, a bedroom, and bathroom with a tub and walk-in shower. This was all good except for the mouse we saw in the bedroom. We had dinner in the dining room, which was kind of worn down, definitely in need of an upgrade. The food was good but not great, and it was expensive. Service was passable, but simple things like providing a bread plate and a functional candelabra were not done. The meal was fair but this was not as good as it could have been. The staff did upgrade us and helped with the internet and tv, but he was not to be found after our check-in. We never got a tour or got to climb to the top of the tower. I made a mistake in booking by one day, but I recognized and corrected that error on the internet. I asked more than once if they would waive the penalty fee for having to cancel the original registration date and rebook the correct dates, and staff replied to my emails but never responded to my request to waive the fee. In the end we were charged a fairly hefty cancellation fee, which is pretty shabby treatment. It was interesting staying in a castle and the upgrade was great, but the place was just a bit “off.”"

"Lovely old country hotel, great staff. Only gripe is the queue at the bar and that it closes early but otherwise great service"

"We had a 1 night stay while attending a nearby festival, but wish we'd stayed longer. The most wonderful staff, particularly Mandy on Reception who was super friendly and helpful. 11 out of 10! In addition, the bed had a very comfortable mattress, the rooms had lovely views, the location was great just off the A1. We had a drink on the terrace in the sunshine and enjoyed everything this hotel had to offer. Recommend!"

"Stayed just the one night but the staff were so welcoming, friendly and helpful. Comfy beds, lovely linens and everything worked, even if it's a little worn round the edges in some places (well it is an old place after all!) Quiet and peaceful location. "

"easy access to Darlington ,convenient stay"

"Restaurant choice good and staff very helpful "

"Lad on reception stayed on until 9:45 when I eventually trapped in from hiking. Above and beyond IMO 👌"

"Everthing was perfect. A family visit in a great location to meet everyone. Nothing was to much trouble. The staff are friendly and helpful!"

"Absolutely lovely overnight stay. Room felt spacious, was very clean and comfortable. From checking in to leaving the staff were welcoming and exceptionally polite. Breakfast offered a good choice and the staff provided excellent service."