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We had an incredible time at the Ixchel Beach house. Emilio and the rest of the team at the restaurant and beach were excellent. We were in room 409 in building two and it was fantastic. Each room is different, so make sure you request a room that has been recently renovated. The area surrounding the hotel come alive at night. Don't forget to try the churros and marquesitas from local street vendors. We really enjoyed our time in Isla Mujeres.

Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!

Staff was awesome Property is clean Food is too pricey for the bad quality of it.

I recently stayed at this beautiful resort that offers exceptional service and a range of dining options. As a foodie, I tried most of the restaurants and found the meals to be good overall. The Lobster House was my favorite, as it served outstanding breakfast, lunch, and dinner. The Kitchen Table offered a breakfast buffet with plenty of delicious options for everyone. Chez Isabella provided a great dinner experience, while Oregano's lunch menu hit the spot for me. Basmati had a nice ambiance,...

Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best

Everything an all-inclusive, adults only resort should be. Very attractive modern facility. Nice elegant restaurant choices. Very friendly and attentive staff. All the food and drink you could want at all times of the day. No worries about tipping (we did some anyway). The only negative is the hard sell to buy more vacations through their chain of facilities. They accost you on check in and check out and you have to say “No” to the point of rudeness to get them to leave you...

My recent stay at this hotel in Cancun was an absolute delight. It’s the epitome of luxury, and the location is ideal. What truly stood out, though, was the incredible food. The dining experience was nothing short of amazing. A big plus is that in Cancún, where all-inclusive is common, this hotel offers a great option for those who want the flexibility to explore the area and not be tied to an all-inclusive plan. I highly recommend this hotel for a five-star getaway

Loved the pool, breakfast and employees were so nice!

As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows. We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...

Food was great at restaurants. Night life lacking

Due to the conversion from Hyatt to Hilton- they weee unable to honor the complimentary bottle of wine and $100 per room resort credit. We had three rooms on this reservation - is there any way to get refunded for that benefit to e did not receive?

Literally writing this review while waiting for our ride to the airport! This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!! The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time. The restaurants are good, and the staff is...

Perfect place ever ,staffing amazing very helpful

I really enjoyed my stay here, I was on a solo trip for my birthday and everything was great, service , butler, house keeping, everything was a 10/10 will recommend!

Overall HIGHLY recommended, we'll definitely come back Highlights: - Lovely staff, super nice and helpful, all English speaking - BEAUTIFUL beach that's groomed every morning, essentially private with plenty of chairs/cabanas and real lifeguards - Very clean premises, pool and grounds were immaculate, better than the pictures - On site: small grocery/sundries store, kid's play center, 2 restaurants bar - Overall felt very kid/family friendly - Conveniently can charge everything to the room,...

This was my second time around and as always, the resort is so beautiful & very modern. I enjoyed the one bedroom suite beds are very comfortable. My son stayed on the sofa bed and said it was very comfortable as well. The staff is very friendly and goes over and beyond your entire stay. The food is phenomenal especially the Italian restaurant. All five restaurants are amazing. However, the Italian one was my favorite, very elegant upscale and I want to let all of you know is that you’re getting...

Staff is amazing had an amazing stay. My Butler Yuri made it everything so easy and checked in on us everyday. She was the best! Carlos from the Gourmet hall provided us with the best service every morning for breakfast. I will definitely be going back to this resort.

The property is absolutely gorgeous. One of the guests was kidnapped by 6 guys who pulled him into a van and shoved a gun down his throat until he transferred $1,000 via a cash app. This was a 10 minute walk from the property, so stay safe and don't go off the grounds.