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"It was excellent family vacation place"

"Housekeeping excellent Toilet bowl water level too high Pool height should be 6 feet maybe 5 feet 6inches"

"Breakfast was the best meal. Rest of the meals were okay at best. Very lively, party oriented. Staff was very attentive, location was great, a lot of restaurants and stores nearby. "

"great"

"Great"

"Room was clean all the time Staff is great, very friendly and warm It has entertainment options for kids Outdoor pool was a little dirty. A recommendation for improvement is offer more entertainment options, and organize better the buffet, for example provide serving zones away from main allergens, such as shellfish for example. And provide healthier food at breakfast, for example non fat dairy"

"Mal mantenimiento de la hab. Terrible el vino tinto en general. Muy buena comida "

"Si"

"I liked how the staff was very attentive and friendly. Everything was always nice and clean. Definitely will be coming back !"

"Beautiful location and great proximity to Xcaret park. However, you can tell they are short staffed in some areas and by the end of the night they might be overwhelmed or tired to follow through with any requests. The food was ok. Would still come back with the family."

"Excellent customer service. Oscar who’s the waiter at the buffet restaurant was amazing."

"Super "

"I had my booking done long time back ! When I reached to security gates of Hilton Cancun . They told me they can’t find my booking ! Wow amazing ! I was flying from North Carolina USA to Cancun to hear that they can’t find my booking which was there as they realised it later with a silly excuse of system not working ! Okay never mind . I meet David front office supervisor as he promise that he will compensate with somthing like spa for my spouse! Guess what he never show up ! So going to Hilton...

"We really enjoyed our stay at the Occidental Cancun all-inclusive resort. The room was spacious and clean, although there was a bit of a drainage smell from the hand basin in the bathroom. Great variety for breakfast, lunch and dinner.... the choices were unbelievable. Staff couldn't have been more helpful and friendly (a quick shout out to Linda). "

"Will go back definitely!"

"The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask."

"Bueno regular. "

"Clean, great staff! "

"Lo máximo!!! Todo está súper bien! Alimentos, limpieza, amenidades etc! Simplemente lo amamos! Y lo que más nos llamó la atención es que nos trataron de lujo! Y eso que somos nacionales! Todos sabemos que este tipo de hoteles casi casi que a los mexicanos ni nos pelan y nos hacen el feo! Nada que ver en este hotel! Nos trataron de maravilla siempre al pendiente de lo que necesitáramos, súper amables y amigables!!! Ya quiero regresar!"

"The hotel was clean, the staff was friendly, and the view was lovely. However, the entertainment was a bit lackluster, and the food was average at best, very bland. "