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"The hotel is absolutely wonderful. All the staff were helpful and courteous. Breakfast was good. The hotel is centrally located and close to the subway station and Hyde Park."

"Clean room, good staff"

"Yes had wonderful drinks at the bar and also the food was delicious "

"Yes and no"

"Hospitality was very good but we were disappointed to find that a service charge was added to all purchases at the bar that we were not told about. We only realised this when reviewing the receipt. Service charges should be at the customers discretion. There was also a £50 deposit that was asked for on arrival but not clearly explained!! This was taken on my bank card (which worried me for the duration of my stay, as I had paid up front and never use room service or charge to my room) and when I asked for the payment to be reversed, as I checked out, and a receipt for the negative payment I was told this was not possible. I was very disappointed that we are not trusted. Now if I had been asked for a credit to authorise any charges, If added, this would have been fine but to take a £50 deposit, with no explanation, is not on. Very disappointed. Spoilt my stay. 😟"

"Nice staff with clean and quiet room in a great location "

"Good English breakfast, friendly and helpful staff, and convenient location."

"It was very convenient being next to Heathrow. Staff were great. "

"Room was fine, Concierge was good Staff at breakfast were rude. They were not helpful, the selection was poor, I asked for veggie sausages, no response. Please improve staff and breakfast "