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"Lovely staff and hotel "

"There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. We booked for 3 people (and were charged for 3 people) but we were only provided with TWO (2) towels, 2 glasses, 2 mugs, etc… The hotel was understaffed. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in."

"Room was very humid. Room was clean. Staff was very friendly. Excellent location. Coffee in lobby living room was very good. "

"Decent price for London, decent hotel"

"The staff is always trying to make us feel at home, worried about any needs we may have. An example of first class service"

"Excellent choice near Covent Garden "

"This was booked via Hotels.com for two nights on behalf of a friend in need. Because the guest never made it to check in on the first day (due to being in hospital) the second day was cancelled as a 'no show' on the first evening even though it had been paid for in advance and they arrived on the second day after an arduous period in hospital only to be told no room booked.... far from impressed. "

"Great location, really nice and helpful staff. That was the second time I stayed there and will come back again. "

"Perfect location for our visit. Ample and healthy breakfast. Would reserve larger room next time. Staff welcoming and helpful."