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"Centrally located in London with access across the street to a tube station that will take you anywhere you need to go in the city and Heathrow Airport. Super friendly, helpful and hard-working staff were an absolute pleasure to interact with and genuinely want you to have the best stay possible. Excellent customer service without being stuffy or fussy. Hotel itself is gorgeous and rooms are big, modern while retaining historic charm, comfy beds, all different country formats of plugs for your electronics and beautiful bathrooms with incredible soap/body wash/shampoo/conditioner. The warming towel rack is a fantastic bonus. Would stay at this hotel again in a heartbeat without hesitation."

"Very pleasant staff and lovely area. Inconsistent housekeeping."

"The room was clean but very dated. Notable problems included a poor shower (the bath ran at the same time). The room had no opening windows, which made it stuffy and as the aircon didn't seem to cool, this didnt help. Also the aircon was load, making sleep difficult if you want air! We paid for the breakfast which was ok, seemed a little over priced as there was not much choices. The 2nd morning's breakfast was chaotic and we had to wait. Staff are friendly and helpful. "

"Staff very helpful "

"Compact room but spacious at the same time, very clean and well appointed. Lifts were busy at certain times due to one lift being out of order."

"Great location just off Oxford Street, room was quiet and comfortable. The breakfast was really good. The only issue was the wait for coffee to be offered. You can get coffee for yourself but the machine did run out at times. Great hotel for a London trip. Tube is just around the corner."

"Great breakfast "

"The area was fine, a short walk to the Russell Square Tube station. Room itself was okay, you got what was advertised, but the windows and the room itself not being the more insulated (you could hear out the windows and other doors banging and closing) made the mornings pretty loud"

"Room was very humid. Room was clean. Staff was very friendly. Excellent location. Coffee in lobby living room was very good. "