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"Upgrade to room with a view of town square"

"From the moment we arrived we were greeted by cheerful efficient staff and this continued throughout our stay. Excellent room facilities and very clean which was greatly appreciated to see such high standards were being set. Must say that both my wife and I commented that this stay was one of the best experiences of staying in hotels in over 50 years of marriage. All staff departments should be proud of the high standards of hospitality shown at all times.Very Big Thank You for making our stay...

"Clean room, friendly staff and great parking"

"great hotel staff were friendly and great for getttinf to codonas breakfast good also"

"The room was very clean. The bed comfy, but would have liked an extra pillow each. The man on the desk very kindly got the channels we wanted on the television. All staff we saw were very helpful and friendly. Easy walking distance to many shops"

"The room was nice and clean and bright with a great view of the train station. And the hotel was attached to the train station and Union Square which was very helpful when I arrived by train at 10:00 at night. I did have trouble finding the street entrance since I arrived so late at night - the main entrance is through the mall. The hotel is modern and much newer than most buildings in the area. It can't get any closer to the train station and bus station, and the shopping mall is a bonus."

"The check-in process was disappointing because I had to ask about nearly everything. The listing stated that a parking tag would be provided if parking was included, but none was given. When I asked, I was told that parking required an additional fee, which was then added to our room. The pool also costs extra, and unfortunately, it was not worth it. We went to use the hot tub but were told we couldn’t use it because the bubbles weren’t running. The staff member who told us was not friendly or...

"We had a bay view room which looked directly out onto the harbour which was lovely to wake up to The room was spotlessly clean and modern with everything we needed built in. The tea and coffee station was tucked away nicely and there was a full size fridge with a freezer in. We found this excellent as we were travelling so it gave us a good opportunity to freeze our ice packs for the cool bag and chill our drinks down for when we set off again in the morning. "

"DO NOT STAY HERE! The room was absolutely terrible. The inside drawer of the nightstand had what appeared to be dried vomit in it. The bathroom did not have hot water. The mattress had a noticeable dip in it. The outside view was of a dirty alley or rear patio area. The shower plumbing was loose. The bathroom door was damaged like someone kicked it. When I went to the front desk to tell him we didn't have hot water he said he would send someone. After an hour no one came and we decided to...

"Breakfast was good"

"Lovely stay in the middle of Scotland. Surrounded by gorgeous scenery"

"The hotel, location and staff were excellent. It was just what we needed after a few days in Edinburgh and a long drive. Loved the self-service laundry facilities too. Although, they need to find ways to prevent guests leaving their clothes in for longer than needed. Breakfast was also good. I woukd definitely stay there again. Special thanks to Hayley on the front desk who came down to meet us and collected our bags, when we were trying to find parking."

"Central location"

"Stayed here for an early connection for a train. Its location is great. Check in/rooms etc were all satisfactory for my stay. No issues"

"A great place for families to stay with lots of lounge space for visiting with family and games for kids. The breakfast buffet was delicious and the location very convenient. Our family suite was spacious, clean, and comfortable. My only recommendation (as a parent with small children) would be to add a small fridge to keep snacks/drinks/leftovers cool. A wonderful stay!"