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"The location was really lovely and had beautiful views from the restaurant patio, but it seemed like it was understaffed. There weren’t many staff around and the ones that were there were running around very busy and were hard to catch when we needed something such as ordering food at the restaurant or getting some towels in our room. They were extremely pleasant but just not very available. Also, the place was not very clean. It was passable in the actual rooms, but the patio was full of dust...

"Staff is very welcoming and friendly. Rooms are clean. Food is nice. Can’t fault it really."

"Location for Heathrow, next morning flight is perfect. Motorway access simple. Pricing way more acceptable then @Heathrow itself. Food was fine, breakfast choices good."

"If you are looking for a hotel at Terminal 5 in Heathrow there are closer options. You would think this property is located in the airport like the description states but this hotel is 20-25 minutes from the terminal and $60 in an Uber. We booked this as a quick overnight stay to take an early morning flight and were disappointed. While driving to the hotel we past at least 5 other hotels that were within 5-10 minutes. Search for other options if you are looking for a place to stay close to the...

"Check in area was deafening with what seemed like 2 conferences being checked in in the foyer area. Parking away from check in and needing to walk there is odd and not well described. The room stank. Of vomit in the bedroom and some other vile smell in the bathroom. The sofa bed was astonishingly uncomfortable and very loud if you moved. Breakfast was mediocre."

"This hotel is the perfect location if you want to be close to Heathrow Airport. We rode the bus from the car rental place and it took less than 15 minutes. The staff was great. We were not there long, but they were a life saver, I was trying to schedule an uber but I could not get texts to confirm my identity. The hotel has a kiosk to order a ride. Never seen that before. So grateful!"

"The rooms were not great. The bathroom wasn’t fully clean."

"Staff were excellent"

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Basic but did the job"

"The hotel us currently having a big refurbishment. Restaurant barred back and smaller choice. Found space in the car park but kept getting blocked in. However staff were good in getting the vans moved. Comfortable room. No lift to the higher floors."

"From the photos of the rooms I had seen, I was prepared for a rather boring, average room, so I was very pleasantly surprised when the room turned out to be very stylish and charming. The fabrics were of lovely and of good quality and there were antiques as well as modern touches. The bathroom was spacious and had really nice granite and large porcelain tile. There was a jacuzzi tub which we enjoyed a soak in. We had dinner in the restaurant. It has a fairly simple looking menu, but the mushroom...

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"could do with a hotel map. coasters for tea cups in the bedroom "

"Gorgeous historic property. The entire staff couldn’t have been more helpful and gracious. We’ll definitely stay here again next time we’re near Heathrow. Very convenient….only 8 miles away."

"One of the worst hotels and customer service. The family room we had pre paid was apparently not in service. The hotel manager took almost 2 hours to figure out alternate room situation. They kept changing their version from telling us that we will be given adjoining rooms to it being unavailable to finally giving us rooms that had non functioning AC and we needed to ask for fan at night. Although the location is convenient and very close to Heathrow the hotel rooms being non functional and poor...

"This McDonald Hotel needs a definite updating. Much of it is outdated and tired looking. The staff and service were excellent and you can’t beat the location. The breakfast buffet was good, but could benefit by rotating items and providing more fresh fruit such as berries. The restaurant is only rated average for dinner with a very traditional and boring menu. The rear exit stair/lift is convenient for getting to Windsor Central train station and it surrounding restaurants and shops, but...

"Absolutely beautiful hotel and location. Food in the hotels restaurant was amazing. The staff were super helpful and very polite. Will be visiting again!"

"Friendly and helpful staff, the rooms were big and spacious. Feel the carpets, furniture and design are in need of a refresh. There was a musty smell throughout the corridors and the room smelled sweaty. Fortunately I arrived at 11pm so I opened the windows and aired it out which helped with some of the smell. The corridors were dingy and musty tho."

"Clean room, great location"