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"Unbelievably rude woman at reception! Dirty bathroom! No hot water out of the shower! Worst hotel I’ve ever stayed at!!"

"The room was very dated. We were told all the family rooms are like that. Chairs in the restaurant also needed some maintenance and cleaning."

"Very accommodating...Clean room & yummy breakfast. Staff are all nice and helpful for all our journey..Thank you"

"While the staff did their best to help us. We had to change rooms at 2;30am after coming back from a gig at Wembley. The bed was like a rock. TV was damaged. The chair was broken and the air conditioner didn’t work."

"The room and corridors were hot. The fan in room made a terrible noise. I had to ask to change it. I had ask for a mini fridge in room there was no fridge. I had get door security card changed 4 times. Every time I returned to room cards did not work. The beds were not made up each day. I asked them to but they pretended by just straightening sheet. It could be great a great location a great old pub but no attention to detail at all which showed lack of management when I asked about they...

"This was an absolutely beautiful property! My husband and I stayed in the more modernized side and it was very clean and comfortable. The historic lodge is the real show stopper though. We throughly enjoyed walking the property. The gardens were beautiful and there were some very nice walking trails. We had the pleasure of being helped by both Tiegan and Lewis, they went above and beyond to make our stay so special!"

"It was convenient for Heathrow Terminal 5. Bus service was excellent."

"Excellent hotel, stay for my birthday, great personal touches. An excellent location with parking and a clean, comfortable and stylish room, enjoyed afternoon tea in the new restaurant Penningtons and a drink in the bar, would definitely recommend and stay again. Thankyou to the Castle Hotel for a special Birthday stay."

"The breakfast was great!! Lots of options, many hot items available. Exterior of property could use some upgrades, but the room was clean. Great option for airport access. The 703 bus will take you there from across the street for £3 instead of the £55 for a taxi."

"Absolutely loved our stay at village hotel only there for two night as was visiting places near by easy to access, staff was so friendly to help but not smothering! The restaurant staff was fantastic lovely lady served me and explained the children’s buffet was available and that made our kiddies night the gym was massive and 24 hours so me and partner could get some time to ourself ! sauna hot tub and swimming poool was perfect for us all to enjoy before a day out and after would highly...

"Really good staff and experience the ground were beautiful and it was like being transported in time with an essence of modern sprinkled all over"

"Amazing stay"

"Gorgeous place with wonderfully helpful staff and excellent food!"