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"Room was a great size (twin room) and the staff were friendly. However, when I asked for a hair dryer, the staff member said it would take 10-15 mins to find one elsewhere in the hotel. He didn’t come back to me. The bar is nice and has a lovely patio with views of swans swimming in the Thames. My other gripe was that likely due to the age of the building, any time somebody walked past our room we could hear creaking floorboards. I recommend the hotel for its proximity to the airport....

"Very tired hotel in need of refurbishment. Clean but everything (room and restaurant) very stained and shabby. Staff were great and breakfast good."

"Absolutely amazing stay we had two 6 year olds and the staff were fab 2 days in legoland and chilled in the gardens at night with fabulous pizza and wine"

"Great location and good rooms. Transport to t5 would be good"

"There was no bath for the kids in the lodge which is clearly stated but not ideal."

"Woman on reception desk was friendly and helpful, we liked her (for identification purposes, she was Catholic from her crucifix around her neck but don’t know her name). The kettle didn’t work. The towel was dirty. There was a firework display at midnight that was very impressive but disturbed sleep. The drag racing on the bypass outside the window was also a nightmare. Other than that, it was completely fine 😆"

"We booked two rooms on one reservation. Not only were the rooms not beside each other, not on the same floor, they weren’t even in the same building. Also check in was so slow for some reason. Not sure why they don’t have things printed and keys ready before you get there. Otherwise it’s a decent place to stay. Some rooms are clearly nicer and newer than others. Great location. Breakfast was average but great view from the window of the river."

"We had a wonderful stay at this lovely hotel. The location was perfect for exploring all the sights, making it an ideal base for our visit. The staff were warm, friendly and welcoming, and we were very pleasantly surprised to be upgraded on arrival, which was much appreciated. Our room was cosy, comfortable and had everything we needed for a relaxing stay. Breakfast was also very enjoyable, with plenty to choose from. Overall, we had a fantastic experience and would happily stay here again....

"Clean rooms and helpful staff. This is a hotel that facilitates the elderly and disabled. A relaxing stay; no kids or loud parties, however no versatility in the guests."

"All ok"

"BEAUTIFUL grounds and main hotel areas, super helpful and welcoming staff. The room itself had basic amenities, and smelt like it was an ex- smokers room. May just be that the soft furnishings needed replacing. The room was dated and needed an upgrade. It would have been good to have a safe in the room too. Everything else about the hotel was wonderful and it was a shame it was only a fleeting visit. Slightly overpriced considering the room itself."