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clean, friendly staff, nice lake view.

The best place to stay in Matsumoto. Rhe staff is great! The location is very peaceful, and the house is very nice. Thank you for letting us stay with you.

We had a wonderful time staying at the hotel. Hotel provided excellent breakfast, lunch and dinner, free welcome drink. The hot bath was wonderful with views of the river and forest. The room was beautifully decorated. We will definitely want to come back again next year!

Clean room, attentive staff. Complimentary breakfast was buffet style with Western and Japanese options.

Staff was helpful

It's a very comfortable facility, although the hotel looks old.

Check-in was easy, the room was clean and comfortable - but small for this westerner but adaption needed. The Hotel is located near great restaurants and late night shopping available nearby. This is the second time we have stayed here because we like what we get and that includes no surprises

The hotel is very well located, near the train and bus stations. We could walk to the castle in 10 minutes. The area felt safe and calm. The room was clean and the bed was comfortable. We appreciated the amenities available for free in the reception area. The laundry area was useful (though busy). The staff helped us arrange luggage transfer to Magome and stored our backpacks after check out when we went to tour the city. This is a very good choice for a trip to Matsumoto and the price is fair...

12th floor onsen view was truly breathtaking. The staff were very courteous and helpful. Breakfast was healthy and delicious. The room was clean and comfortable. We truly enjoyed our stay. Candeo Hotel was a great hotel chain with high quality amenities. Parking was free and very easy. Thank you for the great stay.

Easy check in.

This stop in our trip was a favorite, small quaint city. Lots to do, could walk everywhere, no problem. will definitely go back to Matsumoto. The hotel was centeralized, clean, friendly, just what a traveler looks for at day's end.

The room was clean and quiet. The hotel was close to the Matsumoto station. The breakfast was super delicious.

The location of the hotel is in an excellent place with proximity to the central castle in the city.

The staff are wonderful. Everyone worked so hard to make sure that our stay was great. We have a vegetarian and they went out of their way to make sure that he had special meals every time.