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"I booked this hotel for three nights but had to leave after two because my grandmother passed away and I needed to fly back to the United States. Before leaving, I spoke with customer service and was assured that I would receive a refund for the unused night. I then contacted Expedia, who said they would work on the request. However, about 24 hours later, I received an email saying the hotel had refused the refund. What disappointed me most was being told one thing in person and then receiving...

"Staff was decent, maintence was decent, the capsule doors are a bit flimsy, its location is amazing near the gran via, they have a vending machine so if you get hungry at the middle of the night it can be helpful. Overall it’s good, but it’s missing a few things."

"Expensive for what it was. Room was extremely small. Hotel location was just ok. Not as close to good restaurants & sites as it could be. Staff was good but zero amenities, not even water. They literally charged for everything. Did not service room on our last day there."

"فندق مرتب جدا وبمعايير عالية من حيث جودة الأثاث والنظافة وفي الوقت نفسه كوزي ولطيف والعاملين قمة بالاخلاق والتعاون وتقديم الخدمة. قريب من جران فيا وبجانبه سوبر ماركت انصح به"

"La habitación muy cómoda y el desayuno espectacular! Su personal muy atento"

"رائع كالعادة خدمة على اعلى مستوى ونظافة ممتازة جداً شكراً جزيلاً"

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"نايس"

"Hotel was amazing, excellent location. Grear rooftop with top notch food. If you are in the top floor with the Gran Via view, you’ll love it. Highly recommended. Will pick the hotel with no doubts ."

"Everything was perfect"

"There’s no staff. Luckily I only need it for 5hours"