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"The staff were fantastic we arrived soaking wet after a 4 hour motorcycle ride in the rain. They let us put our riding gear in the boiler room to dry out overnight. Restaurant staff were great too Great big comfortable bed."

"Breakfast was excellent plenty of choice and staff were vert helpful and friendly"

"Hotel is a bit dated and could do with a freshen up but for what you pay, I can’t complain. The staff were fantastic, especially the young man in the restaurant on Saturday night, a credit to the hotel. Food was also first class."

"Most powerful shower I've ever been blasted by, instant hot water too. Room ok, The hotels inability to provide a fridge even when it's for critical-for-life medicines is a bit troublesome and will probably force me to stay elsewhere when I'm back in Ayr later this year. Breakfast is menu-ordered. Very tasty but far too small given the continental buffet options were extraordinarily limited."

"Great stay"

"The room was very hot. There was only a thick duvet on the bed, so if you’re like me (I need to be covered when I sleep) it was extremely uncomfortable. Also, no fans provided to cool down the room. A second issue were the toilets. In order to fully flush the toilet (which is required when travelling) you had to pull the handle past 45 degrees with quite a bit of pressure. Both my husband and I thought we were going to break the toilet. No instructions were given. We have travelled extensively...

"Great room, friendly staff, excellent food, lovely gardens"

"My stay at the Mercure suited me perfectly. I was close to the train station so I could easily walk up & travel to Glasgow, and also have a pleasant stroll along the promenade. The polite barman ensured I had a nice glass of wine to relax at the end of the day. The reception staff gave me a cheery welcome back wave me when I returned in the evening. But the highlight was the seagulls' nest right outside my bedroom window and seeing the 3 babies being cared for by their parents. In general, a...

"Room were clean, but the best times of this place already have passed. Service didn’t exist much. We arrived late and a document and keys were at the reception. We informed before that we arrive around 11 pm. Nobody was available at reception to welcome us and show our rooms. We spend about 1/2 hour to figure out were our rooms were, exploring the entire ground floor area and first floor. I am very mindful with peoples time and would expect a premium experience at a premium hotel. The golf...

"Functional hotel with lovely lake views. Great for a night or 2 stay. Beds are comfortable, bathroom was functional, staff are excellent."

"The room was very small. We booked a "king" bed. Apparently the hotel does not have king beds."

"Good location near the motor way. Food is good near the stay as it is a welcome break but limited options. Room was good neat and tidy. But there is no water available. Tap water is not good for drinking lots of chlorine or other chemicals. Also the bath area was slippery so make sure the area is not wet before you stand for a shower. Overall I do recommend the place because of the convenience of location and beauty of the place nearby."

"Lovely location but tired and full of major cobwebs. Windows on upper floors were very dirty. Could be so much more."

"Great position lovely views of the harbour. Old fashioned hotel with very helpful staff."

"It was like home from home environment, visiting family. The hose/owner was very friendly and helpful. I will definitely stay there again. I stayed In a single room which was just right and a shared bathroom. TV, single bed, wardrobe, sink and mirror, along with tea and coffee facilities. Breakfast was delicious."

"Did just the job - perfect for what was required"

"I had a wonderful stay at Gretna Green Hotel. The staff were friendly and welcoming, the rooms were clean and comfortable, and the location was perfect for exploring the local area. The breakfast was excellent, and the overall atmosphere was warm and relaxing. I would definitely recommend this hotel to anyone visiting Gretna Green and would happily stay here again."

"Serving staff at meal times went above and beyond and so pleasant and approachable regardless of what was asked of them ."