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"They are renovating so this isn't really fair to judge now. I think they need a few more months. The room was clean, the staff friendly, the decrease in stars was due to there being mold/black areas above the shower near the shower head. I have found over the years using Expedia means they put you in less favorable rooms because you're discounted in room charge. (And the pool was closed.) Great setting on the Lake! "

"Y"

"They are currently renovating which is mentioned on the website, however we were put on the floor by rooms that were being worked on. 8:00 am drill alarm followed by hammer and music. I feel they could have put us in a different or different floor. The hotel is rich with history so that's a cool factor. The breakfast was good."

"Very nice staff. Room was clean and comfortable"

"Enjoyed our stay. Very convenient to everything we wanted to experience in Hot Springs."

"Nothing fancy, but clean as a pin, and right on the lake!"

"The staff were friendly. Breakfast menu was very good. Room was clean."

"Room was clean and convenient for us, being on the 1st floor."

"My only real complaint was the OVERWHELMING smell of smoke throughout the 3rd floor hallway and in our room on the 3rd floor. It's advertised as 100% non-smoking but there are clearly guests that didn't get that memo."