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"Had an amazing stay! Temp was perfect and staff was kind"

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he...

"all was perfect"

"Loved loved loved this place. The staff was great. They speak English. It’s super clean. Not too small. They have a bakery and an amazing bar on the 2nd floor with the best drinks and good. If you get a chance to stay here do! Also, very close to train stain and restaurants "

"Beautiful hotel really close to the cruise port. The area is also very nice with lots of restaurants and shopping facilities! "

"チェックアウトを12時まで延長して、ゆっくりすることができました。 次回は湖畔側を予約してみたいです。"

"部屋は清潔でアメニティも充実していて快適に過ごす事が出来ました。 スタッフの対応は可もなく不可もなくといった印象です。 各部屋にウォーターサーバーがあれば、より快適に過ごせると感じました。"

"駅近くで便利"

"Very helpful staff. Extremely clean. Delicious breakfast. Perfect location"

"5 Star Hotel . This is hotel is has everything a traveler would need . The service and cleanliness is exceptional. From the fresh scent of when you walk into the entrance to the friendly customer greetings and amenities!!! This hotel exceeds expectations and I will be visiting again soon . "

"Great breakfast, clean bedrooms, decent location, very comfy bed, and friendly staff."

"Habitaciones tipo Riokan muy amplias, buena limpieza, desyes de cafe y te diarios como complemento."

"Emplacement très bien situé près du port, Cela permet d'aller à pied dans la plupart des sites de visites. La proximité avec le métro est pratique également. Chambre spacieuse. Vue sur le port finalement assez moyenne. Le petit déjeuner est orienté occidental, dans un café adjacent. J'aurais préféré plus de choix de mets japonais."

"Large and comfortable bed. In room onsen was fantastic and large enough for the two of us. Very friendly staff."

"Friendly staff"

"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "

"Incredibly beautiful hotel with fantastic location near the Bay and Chinatown. One of bestnhotelsnI have ever booked through Expedia! "

"Pleasant stay, excellent dinner!"

"清潔でした。"