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"The stay would have been better if the staff were better prepared to accommodate western guests. The sandals were too small, the robes were for a man and woman even though it was two men staying in the room. The buffet food selection was the highlight but they food wasn’t kept hot enough and they need more salt and pepper especially for the beef. What I am most upset about is that the property did not honor the room and beverage credit from Expedia. I will be contacting customer service to...

"No complaints"

"A beautiful hotel. A heritage building with a great garden. A stylish bar and great views from the breakfast room, A very stylish onsen. Lovely staff. However, though the swimming pool is beautiful, it's not actually deep enough for a proper swim."

"YuYu was a wonderful private stay up in the mountains of Hakone! My partner and I stayed 2 nights and got a private 50 minute onsen both nights:) It was a perfect way to unwind after a day of walking around. The rooms are spacious and lovely. The breakfast and dinner services are worth it (the food is great!) and the staff are very helpful and assisted us with meals and finding our onsen room. Would definitely go back."

"El onsen lo mejor"

"The staff was very nice and helpful and the place was beautiful. Would recommend buying mosquito repellent in advance as the outside was swarming"

"Passable"

"The Laforet hotel was exceptionally clean, well maintained and had helpful staff. As the hotel was some distance away, the hotel arranges nearest station shuttle at convenient time. You need to plan ahead for dinner options as the last shuttle pick up is at 6 pm."

"The hotel was so amazing. The view is magnificent. The location is really good. The only thing that i could say that is a bit disappointing is there are stains in the sofa in the living room. Other than that everything is perfect."

"とっても良かったです！大満足です！"

"室内の照明がベッドからオンオフできなかった。又一部スイッチが働かなかった。"

"Las habitaciones son antiguas, y tiene un olor a humedad, las instalaciones cumplen pero por los precios que manejan creo podrían ser mejor , el plan de comidas está muy excesivo el costo para lo que ofrecen , pero en general fue bueno ."

"While the service and location were both excellent, I was disappointed to be put in the dog wing literally. I didn’t book a dog room. Don’t have a dog. Chose this hotel for views which were on the east wing our room was in the west aka dog wing. Spa service was fantastic! Onsen experience was super relaxing. All good except for being with dogs!"

"Amazing ryokan Highly recommend!"

"Rooms were exceptionally clean with beautiful views of the city and bay. They are also quite large for Japan. (We had 2 King bed rooms.) housekeeping was also excellent! We had the daily breakfast which offered a nice selection of Japanese and Western dishes and service was excellent! In fact, every employee we encountered was very friendly and polite. I would highly recommend this hotel if you are staying in Yokohama. The Minatomirai station is close by and there are several restaurant and...