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"It was clean, staff helpful and fabulous locations."

"The food selection was amazing and when our A/C didn’t work in one of our rooms, they quickly relocated us to another set of rooms, with a beautiful view and massage chairs! The kids loved it!"

"スタッフが丁寧でとても良かった。"

"good"

"お部屋もきれいでお風呂が広くゆっくり出来ました。朝食も種類が多く美味しかったです"

"This hotel was amazing. 5 out of 5 stars, only a 2 minute convenient walk from the bus station, and the amenities were incredible. We stayed in a room that had a private onsen, which was very romantic for my husband and I’s stay. Along with the open air hot springs, the amenities here were amazing. The hotel included complimentary breakfast and dinner buffets which were delicious! Will definitely be back when in Japan again!"

"立地が何より"

"Very nice staff needs more restaurants and more food options. I enjoy my stay."

"Beautiful hotel and you can see the nice harbor view in front of the room. Super clean and spacious room. Good location and close to the subway station. Good breakfast buffet and excellent customer service!"

"朝食がゆっくり食べられて良かった"

"The staff was amazing and it’s a nice place too"

"Always enjoy staying here. Perfect on every level. I'll be back again soon."

"It’s a good idea to message the hotel beforehand to reserve the onsen on the evening you arrive; we were lucky that there was a spot available, but you will have no problem getting a spot any other day. The onsen is such a nice way to unwind after a long day of exploring this gorgeous mountain area. Yoi tabi wo!"

"建物自体は新しくはないものの，清掃されており快適な滞在でした。 近くには川も"

"The property is pretty remote. Make sure you time your Shinkansen with the hotel shuttles of your can find yourself waiting a long time. We took a taxi to the hotel which was 7200Y. Loved the public onsen and the private onsen. Breakfast and Dinner were not great for the price you are paying so we opted to eat off property instead"

"スタッフの方の接客がとても良かったです！"

"The service by all the staff was amazing. They could not do enough for you. The rooms are so large compared to Tokyo and the location could not have been better."

"Our stay at Hakone Kowakien was wonderful. Just to clarify we stay in the Hakone Kowakien Hotel. (Not the Ten-yu) I notice there were mix up of reviews when I was researching the hotel before our trip. The area around the hotel are breathtaking and the grounds beautiful. They are doing some work outside of the dining area while we were there so the windows are covered up and you don’t get a view while you are eating. We opted for breakfast and dinner during our stay. They had a good variety of...

"Clean and spacious room. The beds on the floor were not very comfortable, especially the pillows. Staff was very helpful in making arrangements when possible although they did not seem to know much about the Five Lakes area. Overall if you are interested in Hakone/Gora this is a great property. "