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"I don't understand why there are any negative reviews, my experience was the exact opposite. The hotel was clean and the staff was amazing. The location is in the middle of everything, and my room was excellent and quiet. The bedroom was spacious and perfect for me, with a very comfortable bed. The crew was incredible, and I just want to say thank you for everything. My experience in New York was excellent because of you. Experiencing yourself, and you will see the difference. The hotel is...

"Location was great ,"

"The bed and pillows were very comfortable. The staff were friendly and helpful."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"With very few hotel choices in the very upper west side, we gave this one a second chance. Typical small, dank rooms, but a nice lobby and Great staff. Our toilet was nonfunctioning, but since it was the middle of the night we dealt with it. No price break was offered."

"Front desk staff was kind enough to check me in early (11am) with a room on the 3rd floor. Rooms were very clean and relatively well appointed. I booked a room with a toilet/shower and everything was very clean. Plenty of clean towels and soap/shampoo. Felt floor was a bit gritty and could’ve done with a good sweep but it didn’t affect stay. AC was loud and kept the room sufficiently cool but not cold (>32C/90F outside). Walls a bit thin and closing doors and people talking outside was audible...

"Great views from the rooftop bar!"

"Great location but too busy and hectic"

"The location is great. Just a few minutes walk to Hudson yards and Times Square. The staff were pleasant and checkin/out was quick. There isn’t onsite parking but they have two parking garages they work with. Cost is $55/per night. You pay the garage when you leave."

"I spent 2 nights there and the service and room were really great. We had booked the studio suite with 1 king bed and had a little living area. We were so pleased as we walked in, we were on the 11th floor and had a beautiful view of the city from our 3 windows. The room was clean and very spacious for a hotel in New York. Also located near 2 subway stations so getting around was easy. The room doesn't have a kettle or stocked mini fridge but we had a fridge that we stocked with our own food...