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"Modern clean rooms but the air-conditioning didn't work in one room and trying to get a fan was difficult."

"Excellent value! Fabulous river view! Great discount on food for early evening! Rooms a little tired hence lower score but would definitely recommend"

"Clean and comfortable lovely staff and friendly great area central for everything"

"The building is old but has great character and the staff are amazing. My partner needed a room without having to negotiate stairs due to sight difficulties. The staff were amazing in organising a room and in ensuring a peep was done immediately… so very helpful"

"Good few nights loving hotel lovely staff Due to long big head bored for bed was not cleaned lot of dusty 🙃"

"The hotel was nice on the outside, but inside was a little dated, especially the rooms. Breakfast was good."

"The property is in a lovely setting and as the sun was shining we enjoyed an evening glass of wine on the patio looking over the gardens and tipi. The restaurant, public areas and the bedrooms were all pristine and food of a great standard, when in the area we would definitely stay again."

"I haven’t slept as well in a very long time. This hotel was immaculate and luxurious."

"Cute property right across from the train station. My room was clean and had a spacious bathroom. Front desk staff were friendly and helpful. Great value for a trip to Newcastle."

"Clean but very basic"

"My problem is probably mostly with Expedia. I didn't tick the box saying that I wanted a pet-friendly hotel, but the staff informed me after arrival that all their rooms were of that nature, and they didn't respond to a request via the Expedia website for a pet-free room prior to my setting off. It was clear efforts were made to minimise the effect of their policy on cleanliness but nevertheless it wasn't what I'd have chosen, if clearly informed."

"Clean room good stay"

"The hotel was ideal as not far from A1M as we were travelling around. Standard double room quite small but adequate. The pillows were too high for me so they provided me with a flatter but soft one. My husband was fine with his pillows! The shower room was generally clean except the shower tray was not cleaned on 2 days. The pizza dough restaurant provided lovely fresh ones. Parking was good"

"It looked on the surface a lovely hotel. Sadly when up close, the rooms were not finished off properly, seals around doors, bathroom, floor, pieces of wood instead of door stops. Bulding rubble in the decked beer garden. The good bones are there but needs finished properly and cleaned regularly, a lot of dust. Need more staff. It could be lovely with a bit if TLC"

"From Wendy, Nicola and Jude on the front desk, who helped us so much with our car problems and extra nights to be arranged, to the bar and restaurant staff we say thank you for your care and courtesy. The cheerful cleaning staff and the thoes in the kitchens who supplied delicious food. We loved our stay and will highly recommend this hotel to thoes looking for an upmarket venue with a great vibe."

"Excellent service and breakfast"