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"From the moment we arrived everyone at the castle was very friendly and welcoming. The castle is gorgeous! We stayed in the De Lucy room. It was lovely - exactly as pictured on the website. The castle guardian bears are adorable! What a delightful idea! The atmosphere at the castle is exceptional; we were only sorry that our stay couldn’t have been longer. I would recommend this property to anyone."

"Extremely clean and smelled nice . Able to leave luggage prior to book in . Reception very helpful . Lovely breakfast . Room of high standard ."

"L"

"Functional. Great for football location. Small room though and lifts were hard work! No major problems overall though ."

"The property is in a lovely setting and as the sun was shining we enjoyed an evening glass of wine on the patio looking over the gardens and tipi. The restaurant, public areas and the bedrooms were all pristine and food of a great standard, when in the area we would definitely stay again."

"Great check-in & room fine. I am disabled with a WALKING PROBLEM so to find out the LARGE distance from the Bar / Eating area to the Toilets was disappointing. The Gym & Swim facilities are excellent but WELL USED so don’t expect too much !!"

"Cute property right across from the train station. My room was clean and had a spacious bathroom. Front desk staff were friendly and helpful. Great value for a trip to Newcastle."

"!"

"My problem is probably mostly with Expedia. I didn't tick the box saying that I wanted a pet-friendly hotel, but the staff informed me after arrival that all their rooms were of that nature, and they didn't respond to a request via the Expedia website for a pet-free room prior to my setting off. It was clear efforts were made to minimise the effect of their policy on cleanliness but nevertheless it wasn't what I'd have chosen, if clearly informed."

"I’ve stayed in many hotels across the country, but this one truly stands out at the top. I was blown away by the cleanliness and the quality of the facilities. The bed was incredibly comfortable, and the whole experience was worth every bit. I travelled for one night to visit friends, and even they were amazed at how spotless the hotel was. I was pleasantly surprised to find free electric car charging on-site — a very helpful bonus. Honestly, I highly recommend this hotel and will definitely...

"It looked on the surface a lovely hotel. Sadly when up close, the rooms were not finished off properly, seals around doors, bathroom, floor, pieces of wood instead of door stops. Bulding rubble in the decked beer garden. The good bones are there but needs finished properly and cleaned regularly, a lot of dust. Need more staff. It could be lovely with a bit if TLC"

"Room is clean. Breakfast is good."

"N/A"

"Excellent breakfast. Excellent service from all staff who were really friendly and kind. Bathroom sparkled."